Ace Handyman Services Brentwood
Handyman Service
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Marian P.
1 month ago
Recommends
I hired ACE Services to complete a job, and they initially quoted me $550, assuring me that this price would cover everything. However, after the work was done, I was shocked to receive a bill for $1100—double the original price! To make matters worse, their work actually caused damage, and now they send me the list of contractors so I pay even more to fix the mess they made! This is completely unacceptable and shows a lack of accountability.
I strongly advise avoiding them if you're looking for transparent pricing and reliable service. Their dishonesty has been a terrible experience.
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Kimberly R.
5 months ago
Zero response....
I was looking for someone to do a closet repair and add 2 bookcase type shelves. I called Ace Handyman in Brentwood because they had excellent reviews. I called on Monday June 24th and spoke with the woman that answered the phone. I told her what I needed done, she asked me to text pictures of the closet and She would get back to me by the end of the day to schedule an appointment. I texted photos in just a few minutes. It has now been 7 days and still no response!
Response from Ace Handyman Services Brentwood
Dear Kimberly, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact our office at 925.684.4966 so that we can discuss your concerns in more detail.
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J T.
5 months ago
Recommends
High Quality Handyman Service
I had a great experience with Ace Handyman Service. I spent time talking to Jessica who listened patiently to what service I needed. She was very friendly and explained the handyman services they provide. She sent Richard for the job. Richard showed up timely and was very patient in telling me what he was going to do to repair the holes that were caused by pecking birds. I would highly recommend Richard, because he was always working and did a great job in the repairs. He also spent less time than the predicted six hours. I was shocked when he adjusted the hours on the invoice, which I have not seen before with other handyman services. He told me that he would adjust the hours, because there was no way this job would take six hours. The whole job cost me less than my original amount quoted to me. I would recommend Ace Handyman Services, and I would use their service again.
Response from Ace Handyman Services Brentwood
Hi Jannie, We are so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon!
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Ron C.
7 months ago
Poor Follow Up
Just this past week, I submitted an online request to have our new fence stained. I follow up a couple days later with a phone call. I believe the who I spoke to was Christina. She told me she was waiting to hear back from her painter. Unfortunately, I never heard back from anyone and it’s been a week.
In addition, this same situation happened to me several months ago with Jessica. I had to call back a few times only to find out they could not do the repair job we needed.
My advice is to look on social media sites and Yelp for a good handyman. They’re out there and do follow up!
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Marquita M.
8 months ago
Recommends
THE MOST PROFESSIONAL STAFF AND WORK ETHIC IS FINALLY HERE!!!!!
ACE HANDIMAN IS BEYOND GREAT. THE TEAM IS POLITE; CARES WHAT YOUR NEEDS ARE AND MAKES SURE YOU GET THE PERSON FOR THE JOB. I only use ACE Handiman and am I glad I found them. They do what they say they are going to do and if they are unable are honest enough to let you know. The "Team" that runs this operation are knowledgeable and professional yet, make you feel comfortable.
If you are lookiung for a group that WANTS to help you - look no further then ACE Handiman. Beats anything I was using before!!!
Response from Ace Handyman Services Brentwood
Hi Marquita, Thank you so much for your positive feedback! We are thrilled to hear you enjoyed your experience with us. Thanks again for your kind words and for being a fantastic customer.
B
Barbara H.
9 months ago
Recommends
Highly recommend using this service!
I had a very small tile job due to a new door being installed. This was the first time using Ace Handyman Service! It was a wonderful experience from start to finish!
The schedulers in the office were so friendly! Barney, our handyman, was nothing short of a saint! He was so professional and a pleasure to work with. Our door way has a slope and he spent so much time making sure the job was completed to our satisfaction!
I would highly recommend this service!
Response from Ace Handyman Services Brentwood
Hi Barbara, Thanks so much for sharing your feedback about our service. We are glad to hear that our team's performance exceeded your expectations, and we will make sure Barney receives the recognition he deserves. Thank you again, Barbara, have a great day!
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Karen H.
1 year ago
Recommends
Richard Ray
5 stars!
Richard installed new smoke alarms, replaced batteries in several existing smoke alarms and changed out florescent lights in kitchen to LED.
Richard is very knowledgeable and explained everything he was doing in a way I could understand.
I will certainly call on him again next time I need additional work done.
Response from Ace Handyman Services Brentwood
Hi Karen,
Thanks so much for sharing your feedback about our service. We are glad to hear that our team's performance exceeded your expectations, and we'll make sure that Richard receives the recognition they deserve. Thank you again, Karen, have a great day!
M
Mike W.
1 year ago
Recommends
Richard arrived on time. He was professional and friendly.
Richard did some work in the kitchen. He answered all my questions. He cleaned up what little mess there was. When he left you would not have known any work had been done, the area was clean. He can come back anytime.
Response from Ace Handyman Services Brentwood
Hi Mike! Thanks so much for sharing your feedback about our service. We are glad to hear that our team's performance exceeded your expectations, and we will make sure that Richard receives the recognition he deserves. Thank you again, Mike, enjoy your day!
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Tim B.
1 year ago
Recommends
Excellent
Richard Ray, quickly found the problem and fixed it!!!!!!!!!!!!!!!
Response from Ace Handyman Services Brentwood
Hi Tim! We sincerely appreciate you taking the time to share with us your experience at Ace Handyman Services. On behalf of our entire team, thank you for allowing us to serve you. We will extend your appreciation to Richard as well, of course. Again, thank you!
D
Dick H.
1 year ago
Recommends
Excellent service and quality of work
Jessica put me in contact with Robert of Camacho Glass Company to replace a cracked window. Robert showed up on time for an estimate, fully explained the work that needed to be done, and provided an estimate. It looked good, so I booked a new window. Robert ordered the needed replacement and promptly installed the window. His work was highly professional. He then cleaned up and disposed of the old window. Considering current inflation and the quality of work, I found his prices reasonable. I highly recommend.
Response from Ace Handyman Services Brentwood
Hi Dick, Thank you so much for your positive feedback! We are thrilled to hear you enjoyed your experience with Robert at Camacho Glass Company. We know he will appreciate the recognition! It is our pleasure to serve customers like you. Have a wonderful day!