Caleb was our craftsman. His has a laid back, sweet personality. He does quality, efficient work.

TLDR: one day job has turned into multiple visits due to oversights and missteps. Requested estimate on Sep 8. On Sep 12, they scheduled an appointment for Sep 19 for that. Then we set up for the work to be done Oct 4 (was told in person and via email this would be a one day job… a huge factor since they price by half day and full day). Made sure to show Terrance the type of paint I was considering. Later confirmed that I needed to be the one to order it. All was well, so far. I’d had estimates from 5 companies in total and felt comfortable that Ace would get the job done professionally, timely and for a good price. I requested the day off work and sent my puppy to daycare. They sent a different guy, I think his name was Caleb. He was nearly 45 mins late and generally a bit confused on what all needed doing. He decided to start with the bathtub refinishing, so I ran out for errands. I got a call and text from him about 1.5 hours later about a pipe in the wall preventing the cabinets from being fully recessed. I ok’d him to recess it as much as possible and was satisfied with how it looked. We then spoke as he was about to take lunch. Motion triggers alerts to my phone so I’m aware he was gone for about an hour 15. We arrived at my house at the same time. Also turned out the second medicine cabinet i’d ordered had arrived broken. I ran out to exchange that, while he cut the wall for it and did the other items. He left at about 4:30, with the tubs not having anything done besides sanding. I spoke with Amanda, who is wonderful and was unaware of these specifics when she called to take payment and set up another full day just for the painting. She got with the owner and they rectified the situation and sent Terrance out a few days later for the painting. On another day they sent out Tim, after the materials for my bedframe handle had arrived. I’ll bullet what’s happened since: -The handles look nice and work well but the cutting has left behind holes and unsightly areas of wood. I have called at least 4 times to follow up (each time I had to call for status rather than someone getting back to me), sent a photo and finally was told if I go buy the paint, they’ll send someone to paint it. -Caleb installed the second medicine cabinet without its shelves. They sent someone back to measure and cut shelves for me -Caleb had Amanda call me, insisting he’d left his vacuum here. I pulled my security cam footage to ensure he’d left with it -When the tape was removed from the tubs, it pulled some paint off around the faucet -the only piece of work that was done properly and fully the first time around, was the blinds. They look amazing. Now that the medicine cabinets and storage cabinets are done in the bathrooms, those also look amazing. Overall, Ace is staffed by wonderfully nice people. But the follow up is lacking, as is clear communication about what it will take to finish the total job. I doubt I’ll use them again and don’t even plan to reach out about the painting, will just do it myself at this point.

Caleb with ace was wonderful, he showed up on time every day, and it exactly what he said he was going to do. Highly recommend!

The initial estimate process was smooth. The customer service and the walkthrough was quick and easy. After I received the estimate, I did bide my time due to budgeting and weather. Once ready to move forward with the estimate there were a few minor issues. I wanted to make changes on the estimate and there were problems with the customer service emailing me the new estimate. I decided to show up at the business. After getting everything squared, the process and the projects were completed. Terrance and his partner were very efficient and also provided some comedy here n there. Upon completion of the projects, the customer service called within an hour or two to collect the rest of the payment. My only suggestion/input is the tenacity of collecting payment be the same throughout the entire process regarding customer service.

The guys arrived on time and we’re very friendly and knowledgeable. They took extra care in removing the existing storm door so as not to damage it. The new exterior door install went smoothly, as did reinstalling the storm door. The office staff were friendly and addressed any questions and concerns that I had. All said, it was a great experience. I’d highly recommend Ace Handyman Services Crystal Coast for home projects you might have.

The team that was sent to my home to repair the bathroom was very professional in during the job assigned/requested to perform. Always working, no joking around. If I had a question, always given a prefect answer, if need more materials I was always informed, in which case I appreciated/approved. Give them a "OUTSTANDING Report for ME" Thank You very much!

Requested replacement window. One in the kitchen , two in the master bedroom and one in bathroom. The day they started they could only do the kitchen window due to the rain from Hurricane Ian, so they completed installing the kitchen window, added new trim where there was no trim and painted the trim, They stayed until they cleaned up the kitchen area and the job was completed. They had to reschedule the other three windows for another day. Again they installed all three windows, put in trim where there was no trim and painted the trim. They cleaned up carpet and the bathroom floor and again stayed until the job was done Both times, like I said, they stayed until the job was done, not because it was 4:30 PM. Always keeping me informed of what they were doing. Removed all trash and unused wood. I will be using Ace Handyman service again. Very Professional Workers.

Fantastic! I cannot say enough about the service I received. He understood the problems I needed to resolve and did everything in his power to go above and beyond to ensure I would have no such problems in the future. Final product looks excellent, which I’m pleased with, but I am even more pleased with what he did behind the final product that you cannot see that goes directly to preventing a future occurrence of water (condensation) damage and then mold.

Caleb was on time and finished the job earlier than estimated. Fast worker, professional and friendly. Amanda from the office is sweet and very friendly. Recommend and will be a returning customer

Did a very good job installing my bathroom exhaust fan. Cleaned up the mess as well.