Ace Handyman Services Fargo Moorhead
Handyman Service
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William H.
8 months ago
Recommends
Excellent Service
They did an amazing job on some caulk work we needed done. Very professional would highly recommend!
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Thomas J.
8 months ago
Recommends
Tape & Texture
Great work was done. On time and on budget.
Response from Ace Handyman Services Fargo Moorhead
Thank you, Thomas, for leaving a review for us and for choosing Ace Handyman Services Fargo Moorhead to help you with your sheetrock project! We strive to provide a quality service for our customers and getting feedback helps us grow as a company!
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Christopher G.
8 months ago
Recommends
Diligent and Efficient
Had some fairly simple bathroom work I needed to be completed. Robert was prompt, polite and beyond competent. Cost estimate for the job was transparent. I don't believe the tasks challenged him much, but I would trust him with much larger projects.
Response from Ace Handyman Services Fargo Moorhead
Thank you very much Christopher for the great review and for choosing Ace Handyman Services Fargo Moorhead to help you with your projects! We look forward to helping you in the future with other projects!
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Anoymous A.
9 months ago
Recommends
Friendly timely
The handy man was very timely and efficient. Very nice guy and professional.Pricey to hang closet Rod's was $500.00, a real shock as we used them in the past for counter tops and that was about the same price. DId not receive receipt. They don't answer their calls and don't respond to online appointments. They are under staffed as with everyone now days. So be persistent when trying to reach them.
Response from Ace Handyman Services Fargo Moorhead
Thank you for choosing Ace Handyman Services to help you with your project again. I am glad you received the service on the job that we strive to give each customer. We are very transparent with our pricing and charge based on time and material not per project. Sometimes a smaller tedious project can take as long as something that seems bigger. I am sorry also you did not receive your invoice. If you reach out to our office at 701-532-2230 we would be happy to get a copy emailed to you right away. We have just transitioned to a new software program and have run into a few bugs were it does not email the invoice out like it is suppose to when the job is complete. You are right like a lot of companies these days we are under staffed right now and are doing our best to respond to each of our customers as fast as we can. Please be patient with us and we will get back to you as soon as we can. We value all of our customers needs no matter how small or big the projects are. Thank you again from Ace Handyman Services Fargo Moorhead!
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Shane S.
9 months ago
Recommends
Safety rails installed
I sent in a picture of the shower and called to confirm it was a shower insert
I wanted a safety bar installed for my mother
Lucas was not able to find a clear signal on where we wanted the bar. All agreed not to drill holes.
Lucas sent a like for no drill safety bars.
I would URGE company to offer this advice to customers
Lucas installed 2 more bars
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Alan O.
2 years ago
Unresponsive, Unprofessional
Hired them to pick up some items and take to the junkyard. Were extremely responsive prior to and up to agreeing to do the job. Once job was scheduled, ZERO communication. ZERO response. We called 12x over 3 days, left MULTIPLE voicemails, and yet no response. We called using 4 different numbers in case they just weren't answering for me. I called other ACE Handyman franchises (Mpls, SF, Omaha) and had them try to get ahold of this company, with no luck. This is absolutely ridiculous. I have hired a different company to complete the job, since this company can't take a moment to answer the phone or call me back. They did not complete the job, so they will not be getting paid.
Response from Ace Handyman Services Fargo Moorhead
Hi Alan We’re sorry your experience with us was less than 5-stars. We truly value your feedback and appreciate the time you took to let us know. Thank you also for speaking to me, so as the owner of the company I can address this with my team and make sure things like this do not happen going forward. As a team we are driven to only deliver five 5-star service and we have not delivered—we want to make sure the job is done right and to your satisfaction.
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Mike J.
2 years ago
Do not use for sheet rock repairs
Hired them for sheet rock repair. They came I pointed out repair locations. He informed me that they would still be visible in some cases. I left for work and received a call the next morning that he did all he thought he could do and one spot he needed to sand if I wanted him to come back. Without looking at project I thought I could sand the one spot and paint. I got home today and they charged me 4 hours to caulk some seams and repair 3 cracks that I will have to sand and finish now as well as all of the other repair’s. Not to mention my carpet going into a bathroom was torn away from edge assuming he caught it with his shoe and pulled it out. Left mess on couch down stairs so didn’t even cover couch with plastic. Done ranting just frustrated
Response from Ace Handyman Services Fargo Moorhead
Hi Mike We truly understand your disappointment, thank you for letting us know. It’s important to us that our customers are always more than satisfied. We’re committed to making this right and hope you will allow us to speak with you about a solution. Please reach out to us directly at 701-532-2230 at your earliest convenience so we can make this right.
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Nick C.
3 years ago
Recommends
Prompt service, very appreciated!!
Jason came to our office in Moorhead and worked around the office schedule a little to make it work the best for us. Highly recommend!
Response from Ace Handyman Services Fargo Moorhead
Thank you Nick for choosing us to help you with the projects around the office! I know it can be difficult getting things fixed while still running a business so it is great to hear that Jason was able to work around that schedule for you! We look forward to helping you in the future with any other projects!
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Kim D.
3 years ago
Recommends
Great service! Worked with evening hours!
I have worked with Tony before, so I called Jodi at Ace Hardware Handyman to book services with him. I wasn’t available to be at home during a weekday. So Jodi called me back after a few minutes and said the Tony could be over at 5:30 the same day! He did some heavy lifting, fixed a drawer, and put some of my devices back on my network! He has a great variety of skills and is very easy to work with. He is always on time, polite and asks at the end of the list if there is anything else that needs to be done-and I did have four random things to do that I was having trouble doing myself. He did them all-and now I have everything that needed doing DONE! The rates for Ace Hardware Handyman are well worth paying, too. I have called them for help around the house during my reorganization project, and even when things were disorganized and messy in the process, the guys worked like it was not cluttered! I recommend this service for single women, retirees, and in cases when you just need to get things done fast!
Response from Ace Handyman Services Fargo Moorhead
Thank you so much Kim for choosing us again to come help you with the home projects! It has been such a joy to help you with each of the projects! As always I really appreciate you leaving such good reviews for the craftsmen! They all strive very hard to follow the service path that Ace Handyman Service has set forth! We look forward to helping you continue to keep your house in order for years to come!
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Donna S.
3 years ago
Recommends
Our experience with ace handyman services was top notch. Jodi was very accommodating and the fellows who did the work for us were personable every time we met with them. They understood our needs and everything turned out as we expected. I would reccomend ace handyman services to anyone who has a small job to an extensive one like ours.
Response from Ace Handyman Services Fargo Moorhead
Thank you so much Donna for the great review! We strive to help every customer with a professional and courteous experience. It was our pleasure to help you with your home projects! We look forward to helping you again in the future should the need arise!