Ace Handyman Services Isle of Wight Suffolk
Handyman Service
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G
GERALD M.
3 months ago
Recommends
MIKE WAS VERY PROFESSIONAL. HE ARRIVED ON TIME SENDING A PICTURE OF HIMSELF BEFORE HE ARRIVED. MIKE WAS VERY COURTEOUS HELPING ME DECIDE WHAT WAS THE BEST PLAN GOING FORWARD. I HIGHLY RECOMMEND MIKE.
Response from Ace Handyman Services Isle of Wight Suffolk
Hi Gerald. Thanks for the wonderful review on your experience with Mike. We promise to continue being your trusted ally for everything home.
C
Clarence F.
3 months ago
Recommends
Great Timely and Professional
Work was completed in a very professional and timely manner.
Response from Ace Handyman Services Isle of Wight Suffolk
Hi Mr. Felton. We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!
L
Lee J.
5 months ago
Recommends
Great job
Great experience. Craftsman very polite and reviewed what was to be done. Cleaned up when finished. The job was done very professionally
Response from Ace Handyman Services Isle of Wight Suffolk
Lee, We're delighted to hear about your experience! We're thrilled that you had a great experience at our location. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!
S
S P.
7 months ago
Recommends
Extremely Professional Handyman Service!
When I called to make the request, Ace Handyman Services was very professional and personable. The reminder call from the technician that came out the day before and the day of was very helpful. The technician did a great job in less time that anticipated which saved me money! I highly recommend Ace Handyman Services!!!!
W
William F.
11 months ago
Recommends
Upstanding Business Model
I have gotten to know Ted personally and I can tell you that he is an upstanding and ethical man who will do the job you need done and do it right. He genuinely cares for his customers and their satisfaction and I trust him to do excellent work.
J
James F.
11 months ago
Recommends
5 Star Customer Service
I have left a number of positive reviews regarding the outstanding service that Handyman Jonathan has provided over the last couple of months. However, I failed to recognize the exceptional customer service provided by office manager, India Davis. Thank you India for everything and your magical ability to schedule Jonathan for all of my projects!
J
James F.
11 months ago
Recommends
Consistent exceptional service
Ace Handyman services and Jonathan Downing has been my "go-to" as I near the closing date on the sale of my house.
Jonathan is an exceptional handyman and I highly recommend Ace and Jonathan for any home project!
J
James F.
1 year ago
Recommends
Exceptional Service
Jonathan was prompt, curteous, and professional. If I could rate him at 10 stars, I would. Superb work and attention to detail. I wish that I had used Ace Handyman services earlier in my effort to sell my home. Highly recommended!
D
Dianne L.
1 year ago
Recommends
Handyman Services
Excellent and professional service. Arrived on time and completed everything I needed.
Response from Ace Handyman Services Isle of Wight Suffolk
Hi Dianne. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.
L
Lana M.
1 year ago
Shame on me
I made the mistake of thinking trained Multi-Skilled Craftsman meant the results would be better than mine. Two exterior lights to install, I’d already installed two of the exact same lights myself and was comfortable with the estimated 2 hours/1 hour per light. The lights were in boxes with photo on front, instructions inside, and one of the ones I installed was 20 feet away as an example and yet I had to tell him he installed the first one upside down. I was charged 3.5 hours labor for OJT (on the job training) for the lights. The second light 2 screws in the lower part of the cover were over tightened cracking the cover. It was raining lightly oft and on, but he could have dried out the cover before attaching-risking damaging the electronics. I had to disassemble to correct. There were two interior doors to hang. I’d already hung five, using hand wood chisels to tap out the hinge recesses, so was comfortable with the estimated 3 hours labor for the work. I expected a straight edge to be clamped to the door so one continuous smooth cut would be made, instead the door edges are rough where the blade stalled. It was not made clear to me there would be two people to work. I did not like finding out at the door. The 2nd one arrived late, returned to his truck at least 2 times I witnessed (sitting in front seat-not getting tools). For a buffer estimate of 6 hours (to be on the safe side the girl said on the phone-5 should do it), I would not expect breaks for 3 hours work, nor would I expect to pay full labor rates for OJT. I will Not use this service again. I have photos but don’t see where I can attach. The men were professional in behavior.
Response from Ace Handyman Services Isle of Wight Suffolk
Hello Lana,
We’re so sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. As a team we are driven to only deliver five 5-star service and we have not delivered. We have attempted to contact you via phone. Please give us a call to determine how we can work to improve your experience. We value our customers’ feedback and would like to thank you for bringing this to our attention.