Ace Handyman Services Jacksonville
Handyman Service
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Amy R.
1 year ago
Recommends
Replaced door
Did a great job. On time, good work, explained what was needed
Response from Ace Handyman Services Jacksonville
Thank you, Amy! We greatly appreciate the positive review.
J
Jim F.
1 year ago
Recommends
Paint repair
Had Rual at my home to perform a paint repair. He was respectful of my home, cleanliness, managing his tools, covering his shoes, etc., which I appreciated.
Raul asked some questions first to ensure the paint would be the correct match (he didn’t just throw on some white paint and leave, like others have done).
I am very pleased with the service.
Response from Ace Handyman Services Jacksonville
Jim, we are glad to hear you were satisfied with Raul and his craftsmanship! We look forward to working with you in the future.
S
Scott R.
2 years ago
Liars and unreliable
If you love working with dishonest people, disrespectful people, and unreliable people, this is the company for you! Lynley and Laurie told me that my handyman Raul was running early, so it would be great if I could rush home 3 hours before our scheduled appointment time! Um, what? I told them that I was at work, and I could only make it back to my home about 30 minutes before the appointment started. They told me that I should definitely get back to my house ASAP, because Raul would show up EXACTLY at 3pm for his scheduled appointment time, and possibly even early. So I rushed back to my place to get there at 2:30pm. Raul never showed, but at about 3:15pm, I got a text message telling that Raul was on his way! It even gave me a little link to tap on to see where he was on a map. Oh interesting, he was 45 minutes away at some other job location, meaning that his arrival time would be 4pm. What? So I called up Laurie to see what was going on, and she said that he was in the car DRIVING RIGHT NOW to see me! But this, of course, was just another lie from them, because his car never left the location on the map. The time kept increasing to 4:15pm, then 4:30pm, then 4:45pm, then 5pm, then 5:30pm, and now it puts his arrival time at 6pm, which is after their working hours and long after I will even be home! These people are deceitful, dishonest, disrespectful, unreliable, and truly a horrible team of people.
Response from Ace Handyman Services Jacksonville
Scott, please accept our apologies for the miscommunication between our office, our craftsman, and yourself. We take pride in providing our customers the highest level of service including specific arrival times, not the typical ranges of time most service companies offer. As you can see by our typically high customer reviews, we usually are able to deliver. However, once in a while we experience situations where we cannot be exactly on time. We believe in this situation there must have also been some technical difficulties with the link to track the craftsman that provided an inaccurate location. Computer systems can be a great asset but occasionally do not work properly. We understand that can be frustrating and even seem misleading. However, we assure you we were doing our absolute best to accommodate your needs. We hope you will consider us again in the future and allow us a chance to show you why most people find us to be a very reliable service provider.
T
Tim F.
2 years ago
Recommends
Carlos just left, he did what we asked ,took him about an hour. He had good manners,explained what he was doing. I would have use him in the future.
Response from Ace Handyman Services Jacksonville
Tim, thank you for the great 5-star review!
C
Cheryl M.
2 years ago
Recommends
Very professional
Raul was great! Love our new mailbox! There was a mixup on getting an estimate for fixing our gate with another handyman the day before, but Lori in the office straightened everything out. Will use again.
Response from Ace Handyman Services Jacksonville
Thank you, Cheryl! We were happy to work with you to sort out the confusion and thank you for your business.
M
Melissa C.
2 years ago
Recommends
Replaced dryer cord
Scheduling was a breeze and Carlos was great and for the job done quickly.
Response from Ace Handyman Services Jacksonville
Melissa, we are so happy to hear you are satisfied with our services. Please consider us for your future home needs!
P
Patricia C.
2 years ago
Recommends
Excellent work
Carlos did a great job replacing my porch steps. He made several suggestions that improved the strength and durability without adding too much to the fist. He was prompt, fast, and deliverers a high quality result. I highly recommend him and this device.
Response from Ace Handyman Services Jacksonville
Patricia, thank you for entrusting Ace Handyman Services and Carlos with such a project. As always, we appreciate your continued business!
G
Grady A.
2 years ago
Recommends
Great Job!
Raul did a tremendous job installing our fans, he was very professional, knowledgeable and he made it look simple. I would recommend Raul for any install.
Response from Ace Handyman Services Jacksonville
Thank you, Grady! We are happy to hear Raul met and exceeded your project needs.
J
Jill F.
2 years ago
Recommends
Very knowledgeable and profession
Carlos fixed a garbage disposable that I thought needed to be replaced. He arrived with the necessary tools and fixed the problem.
Response from Ace Handyman Services Jacksonville
Jill, thank you for the positive review of Carlos. We greatly appreciate your continued business.
J
Jill F.
2 years ago
Recommends
Very knowledgeable and profession
Carlos fixed a garbage disposable that I thought would need be replaced. He arrived with the necessary tools and fixed the problem.
Response from Ace Handyman Services Jacksonville
Jill, thank you for the positive review of Carlos. We greatly appreciate your continued business.