Ace Handyman Services Lake Norman
Handyman Service
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Vince P.
4 years ago
Recommends
Major storm damage repair
Our project with Ace began with Dave promptly returning my phone call requesting a quote to repair the devastation caused by a storm-driven uprooted 108 ft tree landing on a 14-step section of our dock stairs, the 12 x 12 deck the stairs led to, and our irrigation pump and connection. Dave came the same day and within to assess the damage. In a few short days, Dave and his team of craftsmen gave us a detailed quote to restore the stairs, the deck, the irrigation systems and electrical service to the irrigation system and boat lift.
The quote was very detailed, reasonably priced and easily passed the insurance adjuster’s review. The work began a few days later. We were somewhat surprised when we received a 7:30 AM text saying the crew was on their way. That was an extra level of customer service we were not expecting, but came to enjoy knowing in advance who was coming each day and when.
James was our lead craftsmen who did a remarkable job of on-site engineering on a challenging steep lot to retrofit a new stairs/deck structure connecting 2 existing structures. James also made several aesthetic-improving recommendations that he was able to perform at no additional cost to the project. James also put on his plumber’s hat and installed and connected our replacement irrigation pump.
Adding to the carpentry expertise was Tim who did excellent work as well. A couple hard working assistants name Josh and Pacey kept the project moving along nicely. The electrician, Brian, that Dave brought in did all the electric repairs in a single day including deck lighting, outlets and power supply to the boat dock.
Finally, Dave sent out Karl to design and build a clever hinged-door pumphouse to enclose our new 2 HP pump. Ace was not required to do this, in fact it was Dave’s idea which just goes to show commitment to do a complete job.
In summary, doing business with Ace an enjoyable experience. They excel in workmanship, communication, extra efforts, all adding up to extreme value.
Response from Ace Handyman Services Lake Norman
We really enjoyed working with you both!! Thank you and enjoy your new living space! Dave
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Tonya S.
4 years ago
Recommends
Great work! Thorough.
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Edie M.
4 years ago
Recommends
Flooring/carpentry
Beautiful job on floor repair from dishwasher leak. Also appreciate styling advice on wall under bar!
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Tina M.
4 years ago
Recommends
Lexy Was very professional and did a fabulous job!! I would highly recommend this company!
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James H.
4 years ago
Recommends
Very Reliable
Lance came out and fixed a hole on our roof that was causing a leaking. He was very friendly and very knowledgeable about the job!
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Beau E.
4 years ago
Recommends
Knowledgeable, quick repair and great service
I had great service today from Carlos! I received updates about arrival, he was on time and delivered quick repairs! He went above and beyond to educate me on how to prevent this issue from happening again! He outlined what needed repaired and why so that we didn’t make the job bigger than it needed to be. I recommend their service and will be using them again.
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Jessica M.
4 years ago
Recommends
More than expected!
Freddy did such a wonderful job on our front door and all our screens. Beyond happy!!
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Michael G.
4 years ago
Unhappy 😡 customer
When I first started out with this company everything was good. I didn't like not being told about the extra cost after starting the job, then being told that I had to pay the new cost or he would put a lean on my house! I stopped the job before it was finished & paid my bill in full. The owner of this company in my opinion is rude & believes he can make the job price go up by not telling you everything before the job starts. I had to find another company to finish the work which I did.
Response from Ace Handyman Services Lake Norman
Hi Michael - sorry things didn't work between us. When I agreed on a price with your wife - it seemed strange that the next day you agreed to pay 1/2 of the original agreement which barely covered materials. Your bill is not paid in full - we lost money on our encounter with you and due to your service to our country, we will not pursue payment. I did not mean to come across as rude. Sorry.
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Brenda C.
4 years ago
Recommends
Excellent workmanship and outstanding service!
James and Ryan were both fantastic! They were personable, talented, and efficient, offering suggestions to make this the best possible experience. I will definitely call again when I need help.
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Jackie Z.
4 years ago
Recommends
Great experience! Will absolutely use again!
From calling to make the appointment to the entire appointment itself I could not be happier with our experience. Our handyman was friendly and helpful, got here early and kept us updated on the process the entire time. These guys will be my go-to for any handyman needs!