Ace Handyman Services Lancaster & York Counties
Handyman Service
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David S.
3 months ago
Recommends
Great service
Jeremy arrived on time, when promised. He was friendly, communicative and got right to work. Very pleasant to deal with, would definitely want to see him again.
Response from Ace Handyman Services Lancaster & York Counties
Great to hear! Thank you for the wonderful review, David.
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Bev L.
4 months ago
Recommends
We needed to have our mailbox lowered about 4 inches. Called Ace, they were here in about an hour. Jeremy S came, looked at the mailbox and knew exactly what to do. Very professional and knowledgeable. He did the job perfectly in about 20 minutes. I was very pleased with the job he did. I would highly recommend Ace Handyman and Jeremy to anyone.
Response from Ace Handyman Services Lancaster & York Counties
Thank you so much, Bev! I'm glad that we could get this taken care of for you so quickly!
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BRENDAN G.
5 months ago
Beware!
We are in the process of renovating our kitchen. We contacted five companies, including Ace, for quotes. When we met with the craftsman from Ace two weeks ago. Joe was fantastic. We told him the cabinets will arrive 8/12, and countertops will be installed on 8/20. He said they could install the cabinets two days after delivery. He said because it's a small project, it would take one, maybe, two days for two guys. He explained the cost and payment options and said we'd receive a contract by email within three days. We decided to go with them even though we had two lower quotes (and one higher) because Joe was fantastic. He was knowledgeable, friendly, and seemed trustworthy. We were eager to work with him... and still would. It's with the company that we have an issue.
We did not receive a contract within three days. We reached out last week and were told there was an unexpected situation, but we'd receive it shortly. We're now ten days out from what was supposed to be our installation date. We just received the contract today. It is over $4100 higher than the original quote! (I originally posted this with the incorrect overage amount. I said $1200... it really is $4000 higher!
When we questioned it, we were told by someone at Ace that the price is accurate, and they won't negotiate. I hate to think poorly of anyone, but this very much seems like the textbook definition of low balling. They knew our deadlines, and it seems they waited just long enough to make it almost impossible for us to find someone else in time. However, we will find someone else. I'd rather delay every step of this project than to work with a company that seems questionable. I should have read all the reviews before contacting them because I see other people have had similar situations. I would give zero stars if I could. Buyer beware.
Response from Ace Handyman Services Lancaster & York Counties
Brendan, we are sorry to hear that you are upset over our estimate for your kitchen job. We do ask our Craftsmen not to give pricing in the field while under pressure for this very reason. It is not possible for us to hang 13 cabinets with crown molding in 1 day with one craftsman. The pricing on your estimate is accurate for two Craftsmen for 2 1/2 days. We are very upfront with our pricing and do not do any low balling, nor do we aim to put anyone in a bad situation with their schedule.
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Judith H.
7 months ago
Recommends
Handyman
I called Ace Handyman Services having just moved to the area and in need of a general handyman. Crystal handled the appointment and from start to finish was a pleasure to work with. She was very attentive to every detail. I was assigned lBuck and he came within time I was told and put together a linen cabinet, hung large paintings and other general things I needed help with within the two hour time frame. He was personable and reliable. I would not hesitate to recommend this company.
Response from Ace Handyman Services Lancaster & York Counties
Thank you so much, Judith! Welcome to the area.
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Janet C.
8 months ago
Recommends
Professional, Friendly & Knowledgeable
We were very pleased with Jeremy's work. Jeremy fixed our patio blinds, power washed the garage and walkway, placed baseboards around the garage, and did some yard work. Jeremy was very knowledgeable and gave me some good ideas for upcoming projects. We will definitely be using Ace Handyman Services again.
Response from Ace Handyman Services Lancaster & York Counties
That is fantastic news! We are always happy to help. Thank you for your great review. Janet.
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Jill H.
8 months ago
Recommends
Today Buck pressure washed our home in preparation for painting in a few weeks. He was very helpful in moving a few items I could not move myself plus kept a good pace. The house looks fresh and was sorry I didn't have this service done sooner!
Response from Ace Handyman Services Lancaster & York Counties
Thank you for this lovely review, Jill. We appreciate it very much. We know how great it feels to get the exterior of your home clean.
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Ian B.
8 months ago
Recommends
High quality work and professional!
Mr Chambers was just great ! I was worried about my ceiling, but as soon as Mr Chambers came in he reassured me everything would be ok . Well an hour into the project I could see that Mr. Chambers was a professional! The work that was done I couldn’t be happier , thank you Mr. Chambers ! He even gave me a few tips on some other projects I was working on ! All in all 5 stars what a great person ! Thank you Ace for employing such a phenomenal worker !
Response from Ace Handyman Services Lancaster & York Counties
Thank you so much, Ian! We appreciate your great review. We will share this with Ed.
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Frank G.
9 months ago
Recommends
Hard working detail oriented
Very pleased with joe d
Response from Ace Handyman Services Lancaster & York Counties
Excellent! Thank you, Frank.
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Michael B.
9 months ago
Recommends
Joe Denis was just excellent and we will be recommending him specifically and your services to everyone.
Response from Ace Handyman Services Lancaster & York Counties
Thank you so much, Michael. We appreciate it.
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Brent H.
9 months ago
Recommends
High quality service
Joe D was professional from the moment we answered the door. He was knowledgeable and answered our questions thoroughly. The quality of work was excellent and he discussed options for additional future projects. We were impressed enough to schedule additional work while he was here. Thank you Joe.
Response from Ace Handyman Services Lancaster & York Counties
Thank you for your awesome review, Brent. We look forward to being of service again.