Ace Handyman Services Laurel
Handyman Service
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Wendy V.
10 months ago
Recommends
Replace light over garage
It was great! Marvin was very professional and quick. May have other jobs for him in the future!
Response from Ace Handyman Services Laurel
Thank you, Wendy! We are so glad we could help replace your light fixture!
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Rita C.
10 months ago
Recommends
Very professional
The gentleman who worked on our cabinet did a great job. He took his time and fixed the problem properly. Very professional. Also, Ace’s service was very proactive and sent multiple emails and texts to confirm.
All in all, they did a great job and we will definitely use this service again!
Response from Ace Handyman Services Laurel
Thank you for your kind words! We are so happy we could help!
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Karen B.
10 months ago
Recommends
Drywall patching
OUTSTANDING service!!! Friendly and very professional. I highly recommend your services!
Response from Ace Handyman Services Laurel
Thank you for your kind words, Karen! We are happy to be your home ally!
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An J.
10 months ago
Don't recommend for a larger job
Handyman did his best and we added an additional full day of work but issues with mud taking extra time drying, an additional ask to patch holes, and an electrical outlet literally falling apart (both we and the handyman have never seen that happen) overwhelmed ace hardware's handyman. For the price, there should probably have been a 2nd person. I'm sure the handyman service would have turned out better if the project was smaller. At the moment we are taking over from where he left off by smoothing the waviness in the walls left from the mudding, finishing the wall smoothing, and continuing the painting job. On the personal side, the handyman was prompt, patient, honest, and very personable.
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An J.
10 months ago
Job was too much work for Ace
Handyman did his best and we added an additional full day of work but issues with mud taking extra time drying, an additional ask to patch holes, and an electrical outlet literally falling apart (both we and the handyman have never seen that happen) overwhelmed ace hardware's handyman. For the price, there should probably have been a 2nd person. I'm sure the handyman service would have turned out better if the project was smaller. At the moment we are taking over from where he left off by smoothing the waviness in the walls left from the mudding, finishing the wall smoothing, and continuing the painting job. On the personal side, the handyman was prompt, patient, honest, and very personable.
Response from Ace Handyman Services Laurel
Thank you for taking the time to share your feedback. We are truly sorry the job took longer than we were expecting and that the communication between the office and craftsman slipped through the cracks in regards to the scope of work. We greatly appreciate you allowing us the opportunity to come out and fix the work that was unsatisfactory. We really appreciate your kind words and are here to help if you need anything!
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Laura A.
1 year ago
Recommends
Railing Fix
Service was terrible. The guy didn’t have equipment. He just put a few screws in to “fix” the railing and it was still very shaky. He said nothing about the big crack and didn’t even acknowledge it and was leaving with a lot of it shaky still.
Response from Ace Handyman Services Laurel
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and sincerely apologize for any inconvenience caused. After speaking with the craftsman, we were informed that, due to the damage and the repairs that were previously done by another company, the only thing we could do, other than replacing the railing, is put in more screws to try and help tighten it up. Before leaving, we called the homeowner/landlord and explained that due to the condition of the railing, we recommend replacing it, otherwise the problem will likely continue to happen. When we left, we were not made aware of any concern or dissatisfaction with our work. Had we been notified of your dissatisfaction, we would have happily come back out for a warranty, but unfortunately, we were not given that chance before receiving a negative review. I also want to note that I spoke with the craftsman, and he had all of his tools with him. So, if you could, please give us a call so we can better understand what tools were needed that he didn’t have so we can ensure that it doesn’t happen again in the future. Thank you.
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Kelly A.
1 year ago
Recommends
High quality and excellent customer service
Efficient friendly and friendly
Response from Ace Handyman Services Laurel
Thank you, Kelly! We are so happy we could help!
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Craig R.
2 years ago
Recommends
Great experience!
Sheldon did an excellent job. Courteous and very professional. I highly recommend your services !
Response from Ace Handyman Services Laurel
Thank you Craig! We are so glad we could help repair your porch steps!
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Janice S.
2 years ago
Recommends
Reliable Service
Ace Handyman Service is a reliable service that you can trust and have confidence that they will do an excellent job. My floor was squeaking in several areas in the room. My handyman was Joe. I was sent a picture of Joe. He arrived on time and was very professional. He explained what he was going to do to repair my squeaking floor and took care of it. No more squeaking!
Response from Ace Handyman Services Laurel
Thank you Janice! We are so glad we could help fix the squeaking floor for you!
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Louis B.
2 years ago
Recommends
Great Experience!
My wife and I were thrilled with Michael and Harry. Michael was right on time, and the two of them did a terrific job installing our new double oven. I will definitely recommend your company to my family, neighbors, and friends. Thank you for giving us such a great experience!
Response from Ace Handyman Services Laurel
Thank you Louis! We are so glad we could help install your new oven!