Ace Handyman Services Metro South MA
Handyman Service
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H
Hanso S.
9 months ago
Recommends
Ace handyman delivered great service to my house today. They were quick and precise. I am comfortable,calm and 100/100 satisfied whenever I do business with Ace handyman. Ron addressed my concerns with care and professionalism. He was great at telling me the truth about my project. Thank you
Hanso
R
Rachel T.
9 months ago
Recommends
friendly, polite, and efficient
Darrel did an exceptional job with a minor plumbing issue at our home. He was prompt, professional, and courteous. The job was done in a timely manner and the pricing was fair. I would recommend using Ace Handyman Services for any small project in your home.
M
Marianne K.
9 months ago
Recommends
Excellent and Expedient
Ron was over to diagnose problem with an automatic door opener/ closer that wasn't closing properly.
Made an appointment for the next day for the repair, and boom it was fixed!
Excellent service and I would highly recommend him to anyone!
M
Marianne K.
9 months ago
Recommends
Excellent and Expedient
Ron was over to diagnose problem with an automatic door opener/ closer that wasn't closing properly.
Made an appointment for the next day for the repair, and boom it was fixed!
Excellent service and I would highly recommend him to anyone!
R
Renee M.
10 months ago
Recommends
He was here earlier than expected since he was at another job in the neighborhood. He had called to ask if it was okay if he came early, and I responded sure.
He introduced himself and went to work
When finished he told me the price, I wrote a check, he said that I would receive a receipt and I did.
I would certainly consider calling ace Handyman service for my next project.
J
Jim T.
10 months ago
Recommends
Toilet leak
Expensive, but got the job done right. Scott was very professional and showed up on time.
R
Ron C.
10 months ago
Recommends
Professional service
Ace Handyman Services sent Scott to deal with my repairs. Scott was very efficient very professional and very personable. In the hour that he spent at the house he fixed three issues, reattached the vent on my roof stack, took out a sliding screen door that has been stuck for years, and he repaired the sliding action on the window. I was very pleased. I recommend the service highly.
A
Abdul S.
10 months ago
Recommends
Great service
Michael was very efficient and knowledgeable. He fixed a complex electrical problem.
M
Mark T.
10 months ago
The invoiced amount was significantly larger than we anticipated. When I queried this I was told that Ace Hardware applies a 40% markup to any supplies that they go and pick up. This maybe in the fine print (not sure), but I feel that Jen (customer service/salesperson) could have been more upfront when we discussing this ahead of the handyman’s visit. The travel and purchase time is included in the 4 hours that you pay for, but then to add a 40% markup to the materials as well seems disingenuous.
Ahead of the appointment the customer service/salesperson was extremely nice, but after the project when I offered this feedback she was defensive. Customer feedback delivered politely is a gift!
Scott (handyman) did a satisfactory job, but we feel that he could have been more productive within the allotted time.
I would not recommend Ace Hardware Handyman services to others. I think there are better options out there.
Response from Ace Handyman Services Metro South MA
Dear Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced, and we take your concerns very seriously.
We want to assure you that Fernandes Ace Handyman Services values each customer and strives to provide the highest level of service. We understand that your experience did not meet our usual standards, and for that, we are truly sorry.
As an independently owned franchise and a family run small business, customer satisfaction is our top priority. If you have additional comments or would like to discuss this further, please feel free to reach out to the owner directly at 508-238-3651.
Your input is invaluable to us, as it helps us identify areas for improvement and ensures a better experience for all our customers in the future. Once again, we apologize for any inconvenience you experienced, and we genuinely appreciate your feedback. We hope for the opportunity to regain your trust in the future.
Sincerely,
Fernandes Ace Handyman Services
M
Margaret A.
10 months ago
Recommends
Great service, knowledgeable, responsive
This was my first time using Ace Handyman services and it won’t be my last. Jen, Ron and Scott were all great to deal with. It was a great experience from start to finish. They were very easy to communicate with, did what I needed and to my specifications, and advised me when needed. They were also very professional, courteous and left the areas clean when done.