As owner of our AHS Office, I value and welcome feedback from our clients as it is an important piece of being in customer service to improve processes accordingly. While we always strive for 5 star service, which our review history reflects, we can’t always promise perfection. However, we do have a team that is dedicated to being responsive to your concerns. It is regrettable that your door project was not able to be completed at this time, I am sure that was disappointing. Our office manager created an estimate based on a detailed set of questions. The answers you provided directed us to choose Patrick as the right Handyman for this appointment. At the time of booking, we commit to re-evaluating the project once onsite which led to identifying how the scope of work was indeed different than what was expected. I am proud to say that our office proactively and promptly called you to apologize. We gathered the newly uncovered details and provided an immediate new estimate along with a proposed date to reschedule with a Craftsman who does have the required tool options. Our goal was to be very timely with a solution to help ease your frustration. The new estimate was indeed more than the original because of the increased scope of work such as routing the door for hinges and adding a doorknob which takes additional time. It was our pleasure to have your approval to move on to the toilet install. The original estimate included our services for hauling away the old toilet and materials. I am certain that Patrick was not stealing but removing the old parts. While not intentional please accept my sincere apology for the confusion. Multiple shopping trips are understandably discouraged so you can rest assured that I will absolutely coach to this concern. I do know we inquired about and were advised that materials would be provided but were glad to shop on your behalf when they were not. Receipts are always available upon request but the additional charge was a standard industry upcharge not additional materials, which was disclosed transparently on your estimate and verbally over the phone. Lastly, the final bill was for 2.25 hours including the time spent on the door re-consult and shopping time therefore I can verifiably confirm that it did not take Patrick 3 hours to install the toilet. Your final bill also included a courtesy discount as well as providing our hauling service at no charge in an effort to show our commitment to wanting your business. We do wish you all the best as you seek an alternative servicer for your projects. For your protection I recommend you confirm they are insured, bonded, licensed and offer a 1yr warranty.

We are so thankful for this enthusiastic review Kathie! Wonderful is great word to describe Andrew and his craftsmanship. We are looking forward to seeing you again in the spring to assist wiith your door replacement projects! Your Ace Handyman Services North Indianapolis team.

Thank you so much for allowing us to assist with your flooring project! Our entire Ace Handyman Services North Indianapolis team is thrilled that Tiffany and Doug worked together to ensure you had such a postiive experience. We stand ready to be responsive and helpful another time!

Thank you for allowing us to assist with your projects! Andrew truly cares about keeping our clients comfortable and safe in their homes. We will see you in November! Your Ace Handyman Services North Indianapolis team.

We're thrilled to have you as part of the AHS family! Thank you for sharing your kind words—it means the world to us and to our entire team. We look forward to serving you again soon! Your AHS North Indy team

Thanks for the wonderful review! We promise to continue being your trusted ally for everything home. Your AHS North Indy

We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words—it means the world to us and to our entire team. We look forward to serving you again soon! Your AHS North Indy team

Thank you for the 5-stars! Hope to see you again soon! Your AHS North Indy team

Thanks Kelly! We are so happy you had a great experience with our Craftsman Tom! We are here to be helpful again in the future! Your AHS North Indy team.

Thanks Eric! We appreciate you taking the time to share your feedback and provide a 5 Star review! We promise to continue being your trusted ally for everything home. Your AHS North Indy team.