Ace Handyman Services Omaha
Handyman Service
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Vasthi M.
4 years ago
Professional and kind
We received an estimate of work and though we know it’s an estimate we were not expecting the outcome to be DOUBLE the amount and time. This is now the second occurrence of the same situation. The handy men are kind but don’t seem quite knowledgeable otherwise it wouldn’t have taken so long. I.e 1 1/2 hours to do a small drywall patch.
Response from Ace Handyman Services Omaha
Vashti, it was a pleasure speaking with you on this project and working together to find a resolution. We wish you the best in this next season and hope Indiana treats you well!
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Sandeep A.
4 years ago
Poor quality service but professional and friendly
The workman ship was poor quality. Over charged even when he went for shopping for more then hour he charged $150. Very unreasonable.
Response from Ace Handyman Services Omaha
Hello Sandeep, thank you for the review. We have attempted to reach out to you to resolve the issue and hope to hear back from you soon, it is our goal that you would be fully satisfied! Would you mind giving us a quick call back? We look forward to hearing from you!
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Happy C.
4 years ago
Recommends
Front door & Storm door replacement
Mike was are handyman. The level of professionalism, craftsmanship that he brought to the job was fantastic! I will definitely be recommending them.
Response from Ace Handyman Services Omaha
We love reviews like this! Thank you Happy Customer for taking the time to do this and we appreciate your business!
K
Kim A.
4 years ago
Recommends
Great service and excellent results
Mike Replaced a worn trim board on our home. Looks like brand new. Fantastic job!
Response from Ace Handyman Services Omaha
Thank you Kim for the review! We are thrilled Mike was able to assist you and make the trim look brand new! Call us anytime. We appreciate your business!
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Ranold D.
4 years ago
Deck floor replacement
Prompt. All questions answered in a polite
Manner.
Response from Ace Handyman Services Omaha
Ranold, thank you for the great review! We look forward to working with you again and appreciate your business!
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Neil F.
4 years ago
Recommends
Mike was good
Response from Ace Handyman Services Omaha
Thank you Neil for the review! Please, feel free to call anytime! We appreciate your business.
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Dennis A.
4 years ago
Fair quality, and unprepared
OK, let's be honest. Mike did a pretty good job, but when a truck pulls up to a job site, you expect to see it loaded with ladders, saws and tools ect.... being a handyman, what you might need for the job before you arrive on site, like ladders, saws, etc..... When Mike pulled up there was none of that. No ladders, no saws, and just not what I would have expected to see when, the job called for installing a window on the second level, which is why I hired this company, because my days of getting 20 feet in the air on a ladder are over. I supplied the ladder for him, along with an air compressor hose because his wasn't long enough, caulking, and my chop saw. As far as quality of work, I'm going to use the word knowledgeable instead. I don't know how many windows Mike had installed, but there are some basic things an installer should know. He got the window in and level from side to side and across the top and bottom, but when you put the level on up and down, it's not even close. I checked that after he had left, because I kept looking at it and it just didn't look right. Now I have to jimmy-rig it, to make the drywall and jams look even. When he trimmed the outside of the window, he used his finished gun, with 1 7/8" pins. I asked him if he was going to use 2" galvanized hot nails and he said that the pins would work just fine. So if you figure the trim at 3/4" and the backer board on the house 3/4" if not more, you are only getting 1/4" nailing into the frame of the house, which to me, isn't much. Also the trim boards are setting inside of the lap boards siding. Maybe a piece of lat strip could have been used to bring the trim out another 1/4 inch to give it a more finished look. I bought lat stripping just in case it was needed, but was never used. so again knowledge of the job.
So look, Mike did the job, the window isn't going to fall out, but I'm being honest here and the most I can give is 3 out of 5 stars.
Response from Ace Handyman Services Omaha
Dennis, thank you for leaving a review and providing your feedback. We want to apologize again for not providing you with an ACE experience from start to finish and can certainly understand your disappointment. We take customer feedback seriously and every review is read to the whole team including the owner. We use each experience as a learning lesson and ask ourselves what can we do different moving forward. We want you to know our offer still stands to come back out and make your experience a better one! Please, feel free to call us anytime! We appreciate you!
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Bruce G.
4 years ago
Recommends
Help with weather stripping
Great job, knew just what to do and the right product to install.
Response from Ace Handyman Services Omaha
Bruce, it's always a pleasure working with you! Thank you for taking the time to leave a review. We appreciate you!
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Gemma T.
4 years ago
Recommends
Ready to work and was quick and got the job done
Punctual, Polite, professional, and got the job done in less than 2 hours! Saved me money! I would definitely recommend!
Response from Ace Handyman Services Omaha
Thank you for the review Gemma! We love when we are able to save our customers money!! Let us know if there is anything else we can help with :)
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Marjorie T.
4 years ago
Recommends
5 Stars
Service man arrived promptly and was courteous in resolving the problem. Would ask for him by name if future need arises.
Response from Ace Handyman Services Omaha
Marjorie, thank you for taking the time to leave a great review! Austin was the Craftsman who assisted you. We are happy that we could assist and appreciate your business!