While we aren’t excited about a one star review. This is a good opportunity to educate those who read our reviews. We get that it can be hard to understand why a craftsman prefers to go buy the necessary parts needed for jobs. This job is a good example of why. It’s not because we want to charge you more time or mark it up. It’s because we want to make sure that we get exactly what is needed to complete the job to please our customer. If we buy the wrong thing the blame is squarely ours, we work the extra time to make it right and don’t invoice for it. When we are not the ones selecting the replacement parts, instead they are provided and are wrong that becomes more of a challenge and the dissatisfaction is then often put onto our craftsman. In addition to the items that we were able to check off from the honey do list near half we could not do. We were not able to do so because the wrong light switch, threshold and microwave vent were provided despite assurances everything necessary was there and correct. With a decade of experience yes, our craftsman was on the phone with our field supervisor discussing things he could try to do to make it work with what was on hand. Calling for a second opinion is something we ask our craftsmen to do when stuck. Two heads are better than one. We aren’t always successful pleasing people as somethings we simply cannot control. It’s not for lack of effort when we are on challenging projects. As for ease of scheduling we received the job online and 3 days later a craftsman was at the door in the peak summer season. There was not leaking water or an emergency. I’ve reviewed all communication and there was nothing abnormally burdensome. The item the TEAM asked extra about was one of the things that went well so that extra effort was fruitful. It’s a catch 22 here as had we asked for more details about the other things to prevent the above issues it opens more to be displeased about. In my review of the communication process it was a great example and worked as well as the information we received. We will be refreshing our training on not parking in the driveway when at all possible. Unless it is a neighborhood with severely limited street parking like some neighborhoods in Mill Creek where this job was at

Thank you! We hope your house sells quickly and smoothly for you!

Bob. We love doing work for you. One day I’m going to look on dispatch and find every one of my craftsmen eating pizza in your driveway just to hear your stories and talk to you. No charge. Pepperoni OK?

Thank you! Cody is new to us and we are glad that he was able to get you taken care of. Happy storage to you! We look forward to helping on future projects.

Thank you for the five star review and yes your comment about being above the estimate is accurate yet needs further explanation for the people who read our reviews. The estimate was sent without materials costs. It was noted on the estimate and in a follow up text that they would be determined by the craftsman. In purchasing the lumber two big box stores did not carry what was needed and we needed to go to a specialty store. We charged 50% of that time as it was neither of our faults and splitting the difference we felt was the fair solution. When the job came through it said there was window sill work. When asking for photos, we received 3 photos that looked like it was 2 windows and our office TEAM built the estimate on that. Yes, we should have asked how many windows. Upon walk through with our craftsman it was 13 window sills. 2 to 13 is a difference and did indeed take more time. We thank you for your business and we hope to do more work for you in the future and we will work harder to ask the right questions to get the estimates closer to the final invoice.

Awesome! We are glad that Raymond was able to get everything repaired for you.

Most excellent! Thank you for your patience as we special ordered your mailbox. Gerard is pretty awesome. Thank you, we look forward to helping you with future Handyman needs.