Ace Handyman Services Rhode Island
Handyman Service
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Elizabeth S.
3 years ago
Recommends
Great customer service
A few minor issues "cropped up" approximately 6 months after Ace Handyman Services completed a bathroom renovation job in our house. Tammy promptly scheduled someone to come out, no questions asked. Jeff made the repairs promptly and expertly, and our bathroom is back to looking "like new." All interactions we have had with Ace Handyman Services' staff and craftsmen have been courteous and professional. We are very pleased with their work and heartily recommend them to others.
Response from Ace Handyman Services Rhode Island
Thank you for sharing your experience! Customer satisfaction is our primary goal, and we are happy our team fulfilled that. We look forward to working with you again in the future!
P
Peter M.
3 years ago
Recommends
Tammy was courteous and responsive in scheduling the job. The price was explained carefully and was exactly what was stated.
Paolo was on time, very knowledgeable and professional. Did an excellent job and cleaned up work site afterwards.
I’d definitely use Ace again!
Pete M.
Response from Ace Handyman Services Rhode Island
Thank you, Peter, for the great review! We strive for excellent customer service from scheduling to job completion. Thank you for choosing us for your future needs!
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Ginny E.
3 years ago
Recommends
Jeffrey was a blessing. My husband (85) just can't do those kinds of things anymore and to know now that there are such capable people around is a great relief.
Response from Ace Handyman Services Rhode Island
Hi Ginny, we are so happy Jeff was helpful to you and your husband! We hope to work with you again soon.
D
David M.
3 years ago
Recommends
Jefferey was very personable and did a great job on the two projects I had. One was rewiring and installing smoke detectors and the other carpentry work on gable vents in the attic.
He arrived right on time and reviewed exactly what I wanted him to do to make sure all expectations would be met. He took care of both jobs efficiently and professionally. If and when I need a handyman for any future projects, I will definitely call ACE again.
Response from Ace Handyman Services Rhode Island
Thank you, David, for a wonderful review! Jeffrey is such an amazing member of our team, and we are glad he provided excellent service. We look forward to working with you again in the future!
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Patricia O.
3 years ago
Recommends
Fix leak outside faucet tix broken shed door.
Both services were completed as requested. Jeff was on time, courteous and confident in his ability.
I will use the service again.
Thankyou
Response from Ace Handyman Services Rhode Island
Thank you for sharing your great experience with Jeff! He is always professional and personable with his customers. Thank you for choosing us for your future projects!
D
Derek B.
3 years ago
Recommends
Honest person
Scott was ontime and very professional. He got to the problem very quickly and was better than the 3 previous people who wanted $1000's for a leaky toilet.
Fantastic help.
Response from Ace Handyman Services Rhode Island
Thank you so much, Derek! Scott is a very efficient and talented craftsman. We are pleased you had a great experience. We hope to work with you again in the future.
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M S.
3 years ago
Recommends
Timely and proficient service
Jeff was polite and professional. He installed bi-folding closet doors and floating shelves and repaired bathroom fixtures. He did all projects well and in a timely fashion.
Response from Ace Handyman Services Rhode Island
Thank you for the review! We are very lucky to have Jeff on our team. We hope to work with you again someday.
M
M S.
3 years ago
Recommends
Timely and proficient service
Jeff was polite and professional. He installed bi-folding closet doors and floating shelves and repaired bathroom fixtures. He did all projects well and in a timely fashion.
Response from Ace Handyman Services Rhode Island
Thank you for the review! We are very lucky to have Jeff on our team. We hope to work with you again someday.
S
Sarah W.
3 years ago
Recommends
Great Customer Service
Will definitely Use Ace Handyman service again. I loved how they emailed me w/ an anticipated time of arrival of my Handyman and he was actually early! He was very gracious and listened first to my needs before he got to work. I recently moved into my new home which is an old Victorian w/ old windows and I just needed the storms swapped out for the screens. They are also all the original windows so they are drafts and was hoping he could address that too. he explained that once the storms were down, it would reduce the amount of drafts coming thru and it did. He also took the time to show me how to do this myself in the future as well as recommended a service locally who could take care of some of my trim issues.
Lastly - When I requested this service, I was quoted an estimate which I mis-understood to be the total. When he quoted the price, it was doubled and he explained that there's a 2 hr minimum for him being there, even though the whole project took about 30 min. I called the Office Manager to clarify and she reimbursed me and only charged me for the estimated quote. Fantastic customer service and overall great experience. I would go with a service like ACE in the future to tackle bigger projects. The "handymen" they send are incredibly knowledgeable, have their own tools and are insured by the company.
Response from Ace Handyman Services Rhode Island
Thank you for the review! We are glad you had a positive experience with our craftsman. Apologies for the initial confusion around pricing, but we are happy we were able to rectify the situation. Customer satisfaction is always our primary goal. We look forward to working with you again in the future.
S
Sarah W.
3 years ago
Recommends
Great Customer Service
Will definitely Use Ace Handyman service again. I loved how they emailed me w/ an anticipated time of arrival of my Handyman and he was actually early! He was very gracious and listened first to my needs before he got to work. I recently moved into my new home which is an old Victorian w/ old windows and I just needed the storms swapped out for the screens. They are also all the original windows so they are drafts and was hoping he could address that too. he explained that once the storms were down, it would reduce the amount of drafts coming thru and it did. He also took the time to show me how to do this myself in the future as well as recommended a service locally who could take care of some of my trim issues.
Lastly - When I requested this service, I was quoted an estimate which I mis-understood to be the total. When he quoted the price, it was doubled and he explained that there's a 2 hr minimum for him being there, even though the whole project took about 30 min. I called the Office Manager to clarify and she reimbursed me and only charged me for the estimated quote. Fantastic customer service and overall great experience. I would go with a service like ACE in the future to tackle bigger projects. The "handymen" they send are incredibly knowledgeable, have their own tools and are insured by the company.
Response from Ace Handyman Services Rhode Island
Thank you for the review! We are glad you had a positive experience with our craftsman. Apologies for the initial confusion around pricing, but we are happy we were able to rectify the situation. Customer satisfaction is always our primary goal. We look forward to working with you again in the future.