If I could rate lower, I would! Moved a doctor's appointment to allow their schedule to do their "estimate" which was going to cost me $75. Waited 90 minutes, guy never showed up so I called them back. Lady (Tina?) said guy had hurt his back and couldn't make it. She said she had called to reschedule and left a message, but could not give me the number she called. My phone was by my hand all morning, as it always is, there was never a call and no message. A huge inconvenience for me due to their undisciplined operation. Can only imagine how poor their approach would be to the real repair that I need. My opinion, only a fool would do business with these people.

Ace manager Gena canceled two appointments the first the employee told me he would do the work, goes back to the office cancels the appt. and says he did not want to do the paint by brush and roller it had to be done that way. When Chris was at my home he agreed to the brush and roller application. The second appointment I left a message on the voice mail stating that if it was raining there was interior work to be done. Never called me back to discuss the interior work. Day before appointment I called the office to confirm appointment and ONLY AFTER i contacted the Ace office to confirm the response was the appointment had been cancelled. I got this notice at 545 pm the day before appointment. PLEASE STOP LYING AND MANIPULATING to cover up your poor treatment of clients. ACCEPT ACCOUNTABILITY!

I had appt. to paint exterior of my home. I had not been able to do the prep work in time and tried to call the office before to let them know and the job would still be the same. There was no one in the office because manager was at an Ace conference. The manager Gena left NO ONE in the care of customer communication! No one responded or confirmed appointment made. So i made plans to work. When Chris arrived to paint he agreed to come back and do the painting even with roller. Chris then went back to the office and promptly canceled any appointments because he did want to do the work! Telling me one thing and the office another!! When Gena finally called me back i made another appointment for October 20th. I called yesterday and said I had interior work to be done if it rains which it is. Yesterday when I asked Gena to confirm appointment, she responded via text at 545pm telling me the job was cancelled because of the rain! The obvious fact is that Gena the Ace manager was NEVER GOING TO LET ME KNOW! She only told me AFTER I contacted her. It is very frustrating to hire a company where the employee, Chris decides the work to be done or not done, not the customer or manager!

Chris was nice. Found area's of deck that was missing the deck paint. No post deck clean up , at the time of estimate I was told that materials would be disposable of. My hand rail was to have new wood however the handyman brought the wrong size so we cut down the old ..still did get all the old issue. Not happy with the sprayed paint everywhere...including my new screen door...I was however given instructions on how to clean it...not sure why it was not covered if using a sprayer.

It's been 2 months since my last review & still not able to use my shower. I am a cancer survivor & a WTC 9/11 first responder with many health issues. After an inspection black mold has been discovered in my lower level. There has been continuous leaking inside the wall since February. They have been paid $5000 in labor alone to install the tub/shower surround. Including materials I have paid almost $7000 for them to destroy my home.

They do not honor their work. They hacked my bathroom/tub/surround installation in Feb & still have not taken care of the mess they made. They did hire a professional plumber to make repairs to their own shoddy workmanship after water started shooting out from inside my wall. They have yet to repair the sheetrock they hacked. Their solution was to install particle board trim instead of repairing the sheetrock around the tub surround which left sharp edges that we've been cut on. And that is only the tip of the iceberg. Todd (the owner) said he would honor their work & also have repairs made to the trim & sheetrock. This latest wait time is two weeks with no answer to any of my messages. It's been a huge expensive drawn out over several months terrible experience.

Great experience, professionalism, totally love the experience, call you soon

Love having a small town handyman. This is the 2nd time using him. I will be calling him again . Thank you

Our smoke alarms in our recently purchased home were over 20 years old. Dave did a great job replacing all 7 alarms including the one high up in our cathedral ceiling.

Communication was quick and detailed throughout the experience. Everything was handle in a professional manner and with great kindness. They talked through each project as they went along and made sure I was aware of everything done and how to manage moving forward. It’s been tough for us to find quality service in this season, ACE Rivera came through with incredible service. Thank you!