Ace Handyman Services Summerlin
Handyman Service
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Stephany B.
5 years ago
Recommends
Hayes showed up within a 1/2 hour of me even calling! I didn't expect same day, or same hour for that matter, but he had the above ground pool installed, pumps connected, hose was filling it up all 1 1/2 hour after I called, everything’s done! Hayes brought his air compressor thank goodness! Extremely professional!! Very Happy will refer every chance I get!!
Response from Ace Handyman Services Summerlin
Thank you so much for that review, Stephanie! Its crazy how the stars aligned that day and we were able to help you out right away. It was meant to be. Hope your pool served as some much needed relaxation over the weekend.
P
Patrick G.
5 years ago
Recommends
Professional and friendly
The Handyman that came to do my work is Ryan. He was very knowledgeable and did a great job. He arrived at given time. Was very clean doing the job. I would recommend him in the future.
Response from Ace Handyman Services Summerlin
Patrick, thank you for leaving a review about Ryan. He is a very knowledgeable craftsman indeed! Looking forward to sending him out to you again for part 2 of your project.
J
JERRY . Q.
5 years ago
Recommends
HAYES WAS VERY INFORMATIVE, HONEST ABOUT WHAT COULD OR COULD NOT DO. GAVE ME INFORMATION AS TO WHO TO CONTACT. REALLY APPRECIATED HIM.
Response from Ace Handyman Services Summerlin
Thank you for leaving a review about Hayes, Jerry. We are glad he could point you in the right direction. We hope we get to help you out in the future.
V
Vince C.
5 years ago
Recommends
IKEA Made Simple and More
Hayes texted before his arrival and arrived on time. He quickly sized up the work to be done and got started. He assembled and hung a 3-shelf wall unit from IKEA. He hung several paintings and framed posters, always checking-in to ensure things were hung at the right height, etc. At the end of the job, he vacuumed all areas in which he'd worked.
The office was easy to work with, and kept us informed of estimated charge. This was a very positive experience, and we will be using them again.
Response from Ace Handyman Services Summerlin
It was a pleasure working with you, Vince. So happy that you had a positive experience. We strive to be honest and deliver quality work. Thank you for leaving us such a kind review. We are looking forward to helping you with your other projects.
J
John S.
5 years ago
Recommends
Excellent service the first time!
I just had one of your handymen here to fix a hinge on one of my kitchen cabinets and I was very pleased at how well and quickly he completed the job. This was the first time I used Handyman Matters and I know I will be calling the company again whenever I have any type of repair work around my house. I only wish I knew about the company before!!!
Response from Ace Handyman Services Summerlin
Thank you so much for the kind review, John! We appreciate you trusting us to take care of your home repairs and look forward to helping you with your other projects in the future.
K
Kim B.
5 years ago
Zero stars should be an option
I am horrified with the services I received from Handyman Matters. I will not be using them in the future, nor would I recommend them to others.
Over the course of two separate appointments, I need a small amount of outside trim to be repainted, two front doors repainted, the downstairs toilet to be fixed, and two upstairs sinks to be looked at. It took over 5 hours, two "service fees," and right now, I am left with a broken toilet, a very sloppy paint job, and a sink that is still not fixed. I've also had to take two days off of work, which is a cost in and of itself.
The total cost for all of these services is close to $500 - that is just time and "fees." I provided all of the equipment, paint, toilet repair kit, etc. After the first visit, the repairman spent over an hour looking at my toilet. A friend had just completely replaced the entire kit inside; only a small part was missing on the bottom. Regardless, the repairman advised me an entirely new toilet kit was needed. I purchased it. On his second visit, again, after another hour of taking things apart, he informed me he had advised me to purchase the wrong kit. He said he was happy to look around town for a new kit. At $85/hr? Are you kidding me? No. When I realized I would now be responsible for yet another 3+ hrs of time, I asked him pack up his things and leave. My toilet is still broken and I now have two new kits sitting next to the toilet.
The repairman spent over 90 minutes painting my solid front doors. When he left, I noticed all the blue paint smudges around the outside of my door, on the beige trim. There are also blue paint smears on the metal around the doors.
The upstairs sink drain is literally sitting next to the faucet. The repairman told that "that's how it works."
It should also be noted the hygiene of the repairman is greatly in question. I cannot get his smell out of my house.
When I called to speak with the owner, I was sent to VM. I left a message. No return call as of yet.
Response from Ace Handyman Services Summerlin
We are so sorry to hear that your first two experiences with us were negative. We have used this review for training in our staff meeting. We are glad that all ended well when the owner sent our lead craftsman, Kevin, out to your home two more times free of charge to fix ALL these repairs. All of our work is warranted for 1 year and if any issues arise don't hesitate to give me a call 702-323-6431.
R
Ron D.
5 years ago
Recommends
Five star service!
I hared Handyman Matters for some jobs around the house. Hayes was very friendly and skilled and had a keen attention to detail. He installed a new faucet in the kitchen, hauled away some old lawn furniture and replaced my old and worn out pet door. I highly recommend him for any job around the house. I will be using his services again in the future.
Response from Ace Handyman Services Summerlin
Ron, thank you for leaving us a review :) Hayes is a super guy and I'm so glad he was able to get that pet door installed for you. There were a few hick-ups with finding the right replacement door but wow does it look fresh and updated. We appreciate your continued support and are grateful to have you as a loyal customer!
J
J. P.
5 years ago
Recommends
Beyond Impressive!
Brad went SO FAR above and beyond, I am in awe. I am a Realtor with a luxury home listing that had many needs. Brad walked the property, making a list of items he believed were necessary to get the home sale-ready. My sellers agreed with literally everything he suggested, and hunkered down for the estimate to arrive..... and when it did, it was HALF what they anticipated. They wasted no time getting us on the calendar. Their software system even sends a text/email to let you know their ETA (super cool). Even more, when the work was complete it was more impressive than any of us could imagine. Honestly I just can’t say enough good about Brad and this company. You know all those THINGS around the house you need done? What are you waiting for? Brad is your man 😊
Response from Ace Handyman Services Summerlin
Thank you J.P.! That review was epic. We like to under promise and over deliver so Im glad that was the case here. Our software is pretty cool I must admit. Thank you for referring us to others. We are excited to return the favor. Looking forward to helping you get homes ready in the future!
J
Jarrett F.
5 years ago
Recommends
No complaints. Did what he came out to do. Showed up when he said and was out of there fairly quick.
Response from Ace Handyman Services Summerlin
Jarrett, thank you for the review. Glad our guys were able to get the job done fast. We go by the motto "if you're not early, you're late". Happy to hear all went well :)
M
Michael B.
5 years ago
Recommends
Professional, Reliable and Efficient
Very polite, courteous, dependable and skilled. Very pleased with results. Happy to recommend.
Response from Ace Handyman Services Summerlin
Thank you Mike! We appreciate your review. So glad that the finished product was spot on. We appreciate you spreading the word about us. Looking forward to helping you in the future.