Thank you, Dan, we have completed many projects at your home, including building shelves, installing a custom vent hood, creating microwave cabinets, installing wireless security cameras, replacing a pump on your outdoor fountain, refinishing doors in your home, hanging pictures, and more. We appreciate the trust you’ve placed in us over the years. We’re disappointed to hear about your recent concerns, especially since this is the first time we were made aware of any issue with the price. After several months, when you finally called the office to discuss it, we had already been hired for another project at your home. During that call, we learned about your concern with the garage door opener and the time-plus-material business practice we’ve consistently followed for every project at your house. This pricing structure has always been the same for each job, and we’ve never had issues with it in the past. I also want to clarify that we were not aware that you had received another estimate to install the garage door opener for $150. If we had known, we would have told you to go with that offer, as our 1-hour minimum is $198. Additionally, all of the work at your home has been performed by our own employees—none of it was subcontracted. Each of our team members at Ace Handyman Services has over 20 years of experience. We take pride in the quality and expertise of our staff, and we would have been more than willing to ensure your satisfaction if you had let us know earlier that you were unhappy with any part of the work or price. Although I offered to reduce the price by $128 as a goodwill gesture, you declined. We stand by the quality of our work, just as we have for all the other projects you’ve been satisfied with. With over 500 five-star reviews, we are committed to taking care of our customers, including you. We regret that you feel this way, and if we had known about the problem earlier, we would have resolved it immediately.