We were very satisfied with your service in our home. Everything was explained to us. It was easily understood. Ed was our service professional. Can't say enough about his kindness, politeness and professionalism. We have a few more things that need to be done and Mr. Electric will be called on (hopefully Ed). Job well done!

UNETHICAL BUSINESS as stated in one of their other reviews through google. Cheats! Dishonest. Better Business Bureau will be informed of their trickery. Would give no stars if possible. BEWARE when you call this company. They are a trickster with words over the phone. We were led to believe that for $70 a technician would come out and diagnose our issue. She did tell us repairs would be extra, which seems obvious and understandable. However once Gavin (he was a lovely young man just doing his job) arrived he was here less than 15 minutes speaking with us then told us it would be $320 dollars for them to start a diagnostic. We told him we were under the impression that the $70 was for their estimate. We were told to call the manager. We did they were not helpful at all, “we have you on a recorded line” was the ONLY solution she wanted to give us. She refused a refund. The page we were given states “trip fee waived” and it most certainly was not. We had another company clear up our issue quickly and professionally, saving grace, unlike Mr. Electric taking advantage when and where they can. We want our $70 back that they made off from us for 15 minutes of talking to us. Edit: They also did not care to cooperate with the BBB in responding to the complaint submitted. They will take whatever $ they can get out of you at their advantage and your expense.

Can not say enough about this awesome company!! Edward and Taner were outstanding in their knowledge and professionalism. They were awesome and dealing with bad weather conditions to run power to my shop. 2 thumbs up!! Also, Kathlyn in the office was great. Edward fixed a few things in the shop with no charge. He just wanted to help. You don't see that much these days. Good down to earth people wanting to help with what you got going on. Everybody in the office I talked to through the whole process was awesome!! These folks are who you want for any electrical needs.

Mike was great. We have a lot of service people here over the last 20 years, and he was really the best. I would recommend this company and Mike to anyone.

This is my second experience with Mr Electric. Once again I had a wonderful experience with this company and their staff. Last visit I had Ed who was very informative and had a delightful personality. This time I had David, who was very personable and easy to discuss my electrical needs. He completed work in a timely matter and I am overall happy with the service provided. Would deal with either of these two electricians in the future.

Mr Alex McGuire was our technician today. We found him to be quite kind, very professional, he did a wonderful safety check and his work was exceptional. We will definitely be asking for him the next time we need somebody

***I'd like to remind everyone who has been wronged by Mr. Electric and owner Nathanael Toms that you have rights as a consumer. I encourage you to do as I have and file a complaint with the BBB and the office of the Attorney General (links below). You deserve to be treated fairly in business, and it's only when we stand up to these deceptive practices that a change will be made. https://www.bbb.org/us/mo/springfield/profile/electrician/mr-electric-of-southwest-missouri-0734-33320/complaints https://ago.mo.gov/app/consumercomplaint SUMMARY: Inhumane, greedy swindlers. Steer clear. They present well on the phone and have lots of availability, but they use that as a reason to aggressively overcharge for the actual services. Charged us $387 for a quote (labeled it a “diagnostic fee”) and to move an existing outlet up half an inch. The technician talked me out of doing 90% of the work he quoted. Furthermore, he didn't even raise the outlet as high as I wanted it. I had to talk him into doing it at all. He originally suggested just cutting the bottom off an outlet cover so it would fit. I left to get my kid from school and came back to a $387 bill for 15 minutes of work. I told the technician that seemed awfully steep and he said it was because he ran a diagnostic. I couldn’t argue the price because I was in a vulnerable position with my two small children present and didn’t feel comfortable declining to pay that amount with a strange man in my house, so I wrote the check and signed. After over week of emailing back and forth with a manager, we were offered a $100 refund. We are concerned that the company stands by their deceptive practices, so we refused the money and told them we would be taking further action to bring awareness to their deceptive pricing as this is illegal behavior. I looked through the Mr. Electric reviews on every site that offers them, and blindsiding hardworking people with a phony $300+ fee for a quote and labeling it a “diagnostic fee” seems to be a pricing strategy for this company. We’ve learned our lesson and are sounding the alarm to help others avoid being cheated out of their money.

Highway robberly way overcharge I think I knew more than tech more worried about Bill than fix I finally had to tell tech what was wrong do hire this company

Exorbitant price for 1 light switch, 1 outlet, 2 screw-on wire end covers and labor ( about 30-40 minutes ) Dispatch fee of $70 was waived, no estimate was given, $20 was cost of material used. Total cost HANG ON TO YOUR HATS was $431.00 I am more than angry…..this iS PRICE GOUGING and I feel like I’ve been scammed and with the economy in the toilet anyway to do this to an 83 year old widow woman on a very limited income is just WRONG on so many levels. Barb O

James was very polite, professional and did an outstanding job. He explained the problems and options very clearly to us. No question as to who we will call for electrical work going forward. Electricity is not something to mess around with. You need someone experienced that knows what they are doing and it is not something to cut corners on. You get what you pay for, and we feel the cost for James work was reasonable and fair. Thank you James!