My Name is Rick Tessean. I am the owner of RAM Properties of Loveland, CO. I recently purchase about $4000.00 in tile, #ES200271, from Prosource In Loveland, CO, for a project on my personal residence. When I made the purchase, I ask the sales rep, Jillian Heath about returns for unused product. She said they would take back product in unopened containers for a 15% restocking fee. That seemed reasonable. I finished the tile Project last weekend, June 4th. On Monday June 6th , I took the unopened containers to the showroom at which time I was told that here would be a 25% restocking fee plus freight. I’m not too happy at this point. When I told the person behind the desk what I had been told, she was totally disinterested. That being the case, I let her know that I would never do business with them again. She pretty much just said that Jillian would never have said that and more or less blew me off. She did call the vendor to confirm the 25%, which they did. At that point, she said she would work up the final numbers and email me the following day. I left the product with the gentleman in warehouse. No one got back to me, so on Friday, June 10th I called Prosource at which time I was told by the same person that I would not be given a refund because it was passed 60 days. The product was paid for on April 5th. At that time I ask to speak to the owner, She laughed at me and said she wouldn’t give me the information. She offered to give me the number of the vendor. I let her know that it was Prosource with which I was doing business. She said that it was corporate owned, and would not give me any contacts.The franchise is owned by Doug Finch. I am attempting to get in touch with him but he has not responded. I've also E-mailed Howard Brodsky, the CEO of CCA Global Partners the franchiser. He has not responded. At this point it is less about the money, and more about the principal.

Recommendations & reviews 5 out of 5 Based on the opinion of 2 people Rick Tessean doesn't recommend ProSource of Northern Colorado. June 14 at 9:46 AM · Shared with Your friends I recently purchase about $4000.00 in tile, #ES200271, from Prosource In Loveland, CO, for a project on my personal residence. When I made the purchase, I ask the sales rep, Jillian Heath about returns for unused product. She said they would take back product in unopened containers for a 15% restocking fee. That seemed reasonable. I finished the tile Project last weekend, June 4th. On Monday, I took the unopened containers to the showroom at which time I was told that here would be a 25% restocking fee plus freight. I’m not too happy at this point. When I told the person behind the desk what I had been told, she was totally disinterested. That being the case, I let her know that I would never do business with them again. She pretty much just said that Jillian would never have said that and more or less blew me off. She did call the vendor to confirm the 25%, which they did. At that point, she said she would work up the final numbers and email me the following day. I left the product with the gentleman in warehouse. No one got back to me, so on Friday, June 10th I called Prosource at which time I was told by the same person that I would not be given a refund because it was passed 60 days, by a little over a week. At that time I ask to speak to the owner, She laughed at me and said she wouldn’t give me the information. She offered to give me the number of the vendor. I let her know that it was Prosource with which I was doing business. She said that it was corporate owned, and would not give me any contacts. The franchise is owned by Doug Finch. I am attempting to get in touch with him but he has not responded. I've also E-mailed Howard Brodsky, the CEO of CCA Global Partners the franchiser. He has not responded. At this point it is less about the money, and more about the principal. The amount in question is $332 after the 25% restocking fee. Prosource has the product in their warehouse

Each time I visited, none of the employees behind the counter wore a mask. To assist me, one put on her mask but made it clear it was a huge inconvenience. After showing me a few samples, I asked what other choices I had. She said, "Do I really have to go get another one?" The overall vibe from each employee was negative; I felt like I was interrupting private conversations at a party. I am happy with the quality of the product I received but disappointed with the quality of customer service I received.

Jane Sleppy has designed 3 kitchens for us and they have all turned out better than imagined! She does an amazing job of making even small spaces not only beautiful but much more workable. Plus she is a pleasure to work with.

ProSource and Haley Ruff are wonderful to work with. Haley does a great job interacting with my customers and providing timely answers to all of my questions. My customers appreciate having so many options in one place.

I have been working with Julie Carver & Jane Sleppy at ProSource for quite a number of years and have found them both to be extremely knowledgeable about everything ProSource supplies to the industry. Easy to work with! Great with my clients, both residential and commercial! Thanks ladies!

I love Pro Source in Colorado Springs! Haley Ruff was recommended to me by a colleague and I couldn't be happier with having her as my representative! She is patient, knowledgeable, has a great eye for design and always has my back! She has helped me tremendously with purchasing products for my clients and having the showroom to explore makes the selection process so easy. I appreciate having Haley on my "team" and look forward to continuing to do business with her!

Haley and the team there always go the extra mile to help you any way they can.

Received materials when scheduled and had issue of missing cabinet which was addressed by Jane Sleppy. She chased down the whereabouts of the cabinet and all is good. I am happy with the professionalism in customer satisfaction.

I loved working with prosource. Jane Sleepy did a great job with my kitchen cabinets. All my questions were answered in a timely manner and the customer service was great.