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Westlake Ace Handyman Services Lenexa

Handyman Service

14000 Marshall Drive

Suite 100

Lenexa, KS 66215

9137170687
Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/johnson-county

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All Reviews

M
6 years ago
Recommends
FAST and professional.
Brandon was professional, super nice and fast at the repairs to the front porch. I highly recommend this company.
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the review! We were so glad that Brandon was able to take care of your repairs. We look forward to working with you in the future if you ever need us. Thanks! Handyman Matters
R
6 years ago
Recommends
Got the job done took to long. Didn't send two people like you said. Man you sent didn't have all the tools. Was not able to finish the job. Could not get the speciality that we need wanted us to get it. Charge $100.00 for all your extra trips. Will probably do it myself or use someone else.
Response from Westlake Ace Handyman Services Lenexa
Unfortunately, the walls in your bathroom are not plumb and the shower door that you purchased requires it to be so. We could have stopped and had you purchase a door that would fit, and most contractors would have done so. It is true the first trip we may have not been thoroughly prepared for the type of door you purchased, however, after that we went above and beyond. Local stores did not have the correct spacer. Rather than ask you to go purchase a brand new shower door or find the part needed, the owner researched a proper seller for the part needed for your door then purchased it for you. We absolutely did let you know that it would cost $100 extra before we came back to complete the job. Why, at that time, did you not choose to do it yourself if the additional costs were an issue? We had not charged you anything at that time and waited for your approval prior to continuing. The charges on the invoice did not cover a quarter of the costs incurred by the time our craftsmen and the owner making multiple visits to your home in order to make the shower door you purchased work in your bathroom. In summary, it took our craftsmen 4 trips, our owner 1 trip to your house and 2 trips to the specialty shower door company, an additional cost of almost $40 for the special made part, only because the shower door that was purchased by you did not fit. We went above and beyond to make this work and did not charge for all time and material incurred. We did this because we wanted to provide the best customer service possible to you. We are very sorry that you were not happy with your experience. Thank you, Handyman Matters
M
6 years ago
Recommends
Great company; High quality, professional and personable
I was absolutely thrilled with the work done by Handyman Matters. I'd tried for about a year to have this project completed but couldn't find anyone who thought they could do the job. I needed a new refrigerator but all the new, larger refrigerators wouldn't fit under the cabinet doors, I needed these two cabinet doors & housings to be removed. The tech from Handyman Matters came in, removed the cabinet professionally, precisely, and beautifully. You'd never know this part of the cabinet had been removed. I am so thankful I found this company.
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the wonderful review! We are very grateful for our amazing customers like you who allow us the opportunity to work with you. Thank you! Handyman Matters
P
6 years ago
Recommends
Nice job
Garret did a very nice job in the shower.
Response from Westlake Ace Handyman Services Lenexa
Thank you for taking the time to provide your review. We really appreciate it! Thank you and have a wonderful day! Handyman Matters
S
6 years ago
Recommends
Door
Garrett did a great job fixing up our door that blew off and broke during the storm.
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the review! We're very glad that we were able to help you out & hope you'll keep us in mind if you need anything else in the future. Thanks! Handyman Matters
D
6 years ago
Recommends
Difficult basement door replacement, alot of planing of fabricated door frame to accommodate new prehung metal door installation.
Garrett and crew worked diligently for approx. 4 hours to install new door using existing fabricated door frame basement door entrance from garage. Door is in place and looks very sturdy and should last for a very long time. Only issue that I have/had with the entire project was the lack of weatherproofing the door frame as there were very large openings around newly installed door. Have used 2 cans of foam and 8 tubes of caulk to alleviate this problem. Again I gave handyman matters a 5 rating as not quite sure if the door installation would have required the crew to take care of the previously stated issue. Would definitely use again!
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the wonderful feedback! It was a pleasure working with you! If you would like a manager out to see about that weatherstripping around the door, please let us know via phone at 913-825-6205 or email at JoCo.CSR@HandymanMatters.com and we'll be happy to send someone out. Thank you so much! Handyman Matters
D
6 years ago
Recommends
Arrived on time, professional and knowledgeable about job to be done
Used Handyman Matter Service craftsmen, Travis and Brandon, to remove and install a new venetian blind. They were courteous and knowledgeable of the brand/ type I had purchased, and was in and out in 20 minutes leaving a clean workspace and satisfied return customer. Give them a try.
Response from Westlake Ace Handyman Services Lenexa
Dianne, We are so glad that you were satisfied by what was done in your home! We appreciate such a positive review and look forward to helping you with other needs in the future if needed. Thanks!
J
6 years ago
Recommends
Great job!
Brandon was awesome, came when he said he was going to, completed the job quickly and professionally. Will definitely use you again! Thank you so much!
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the fantastic feedback! We appreciated the opportunity to work with you & hope you'll give us a call when you need something in the future. Thanks! HandymanMatters
H
6 years ago
Recommends
Garrett made our door look brand new! He fixed many other things and was easy to work with. Will use again. Thanks!!
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the wonderful review! We definitely appreciate it! Thanks for giving us the opportunity to work with you and we will be glad to work with you in the future whenever you need us. Thank you! Handyman Matters
C
6 years ago
Recommends
Awesome people
Very easy to work with and got the job done when they said. Price seemed very fair. Would use again
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the positive review. We are glad we were able to handle your projects for you, and hope that you will use us again if something may come up!