Ace Handyman Services East Valley

Handyman Service

1176 E. Warner Rd

Suite 205

Gilbert, AZ 85296

Closed Today Closed

acehandymanservices.com/offices/gilbert

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All Reviews

L
3 years ago
Nice handyman, but we had to help
The positives: very nice and friendly handyman, arrived early. The negatives: we provided very specific instructions on what we needed done, included photos, links to products, all spec information, but my husband had to help out several times with lifting, reviewing instructions, etc. Could the hangman have done it himself? Maybe, but at much longer than the estimated time and he seemed to appreciate the help. It was a workday for my husband, so that level of engagement and assistance was unexpected. Also had a toilet paper holder installed the wrong way in a custom vanity (no fixing that), and that was after I had showed how it needed to be installed. Some mess left after hardware installation and marks on painted walls that we had to get out. Kitchen hood installation has a gap at the top that we’ll have to try to figure out how to fix or I guess live with. Mirrors and shelf installation went well, though.
Response from Ace Handyman Services East Valley
Hi, Thank you for your feedback. We are sorry your projects didn't turn out as you had expected. We stand behind our work so we want to make this right for you. Please contact our office at your convenience so we can discuss further. Thank you, The Ace Handyman Services Team
A
3 years ago
High quality service
Communication was great. My calls to the office were returned promptly and the technician kept me updated on the progress of my service the entire time. The technicians were friendly, on time And left the jobsite clean at the end of each day. It was a pleasure dealing with this business.
Response from Ace Handyman Services East Valley
Hi Angela, Thank you for leaving us a 5 star review! We are glad to hear you were happy with the customer service Kari, Eddie, and Tracy provided. They all strive to delight our customers throughout our process. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
N
3 years ago
Very friendly, knowledgeable
Andy repaired my gate simply but effectively. I showed him some future repair projects and he showed me how I could save money by doing them myself if I wanted to save money.
S
3 years ago
We were impressed!
This was our first experience with the Ace Handyman Service and we were impressed, start to finish. We only had a relatively minor job, weather stripping replacement on the bottom of two doors, but it was beyond our ability due to physical limitations. I called Ace Hardware Home Services and they were very happy to help, no matter how small the job. They explained the procedure up front, including options I had available, and there was no "fine print" or hidden fees as I have experienced with other handyman services. One of the great things that goes above and beyond any other handyman service is they set a specific appointment time (not a "range" like 10am-2pm) and that is when they show up. We really appreciated this since we were not tied down for 4 hrs in which the handyman may, or may not arrive. This is particularly appreciated sine it was a small job, the type that usually gets bumped back when they companies are running behind. Our handyman arrive, exactly as promised, was dressed in an Ace Hardware shirt, had called ahead, and was clearly from Ace, not a subcontractor. Again, this was promised, but our previous experience made us somewhat skeptical. Ace Services came through exactly as promised. Our little job was carried out in accordance with the options I signed up for, was completed in the time frame promised, and absolutely was the quality we expected from a company like Ace. I was also pleased with the total cost which, frankly, was less than I had anticipated.. The bottom line is, we were very pleased with the entire process, found that Ace Handyman Services keeps their promises, and will absolutely be calling on them again when the need arises.
Response from Ace Handyman Services East Valley
Hi Steve! Wow! Thank you so much for your raving review! We are so glad you received excellent customer service throughout the process of working with our team. We all strive to provide the best experience possible for each of our customers. It is very important to us that we are reflecting the values of Ace. Please let us know if we can be of service on future projects. We look forward to working with you again! Sincerely, The Ace Handyman Services Team
M
3 years ago
Great experience
Great service. Punctual and professional and reasonably priced. Will definately use again.
Response from Ace Handyman Services East Valley
Hi Marie, Thank you for leaving us a 5 star review! We are glad you were happy with the entire customer service experience and that Roy arrived right on time! Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
L
3 years ago
Door trim repair
We had an interior door trim replaced. We were very pleased with the results and the handyman arrived early! Will definitely use this service again. Thank you.
Response from Ace Handyman Services East Valley
Hi Lisa, Thank you very much for leaving Tracy a 5 star review! We are glad you were pleased with the new door trim and the service Tracy provided. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
B
3 years ago
Again, I was very pleased with the service that I received from " Again, I was very pleased with the professionalism of your handyman "Andy". He knows exactly what his job is, and does it promptly and with such knowledge. He is truly an asset to your company.
Response from Ace Handyman Services East Valley
Hi Beverly, Thank you so much for your 5 star review! We couldn't agree with you more- Andy is a huge asset to our company and we are very lucky to have him! We are glad you enjoyed working with him. Please let us know if we can be of help on future projects. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
3 years ago
Very professional
Very professional and courteous. Very pleased with the outcome.
Response from Ace Handyman Services East Valley
Hi Dollie, Thank you for leaving Tracy a 5 star review! We are glad to hear that you were happy with the service he provided. Please let us know if there is anything else we can help you with in the future. Sincerely, The Ace Handyman Services Team
W
3 years ago
On time and knowledgeable! Fixed my water valve problem!
Response from Ace Handyman Services East Valley
Hi Wendy, Thank you for leaving a 5 star review for Andy! We are glad to hear he fixed the water valve issue and you were happy with the service he provided. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
P
3 years ago
He tried his best, but didn’t go well
I requested for Services door replacement, they quoted for 2 1/2 hours labor but the guy worked for four hours but still work not completed and now door is not closing properly, I can see sun light all around the jams. I need to call somebody else to fix the drywall around the door and install trims.
Response from Ace Handyman Services East Valley
Hi Phani, Thank you for bringing this to our attention. We are sorry your door project was not properly completed. That is frustrating and should not have happened. We will make this right. Kari is sending one of our other craftsmen to fix your door at no charge to you. We value your business and apologize for the frustration and inconvenience. Sincerely, The Ace Handyman Services Team