Ace Handyman Services East Valley
Handyman Service
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All Reviews
M
Mark S.
2 years ago
Recommends
Fast and high quality
Bryan came out and was thorough, fast and good. Very pleased.
Response from Ace Handyman Services East Valley
Hi Mark Thank you for giving Bryan a 5 star review! We are glad to hear you were happy with the results of your various home projects. Bryan is a highly skilled craftsman that always provides an exceptional customer service experience. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
Danya T.
2 years ago
Service Charge for a Quote?
I called Ace Handyman services to get a simple quote to have some window screens replaced and repaired. Just the quote. I had not agreed to the service being done before knowing the cost. The scheduler informed me on their billing practice, however it was not made clear that these fees applied to quoting a job, it was in reference to how a job is billed. Their service person comes by to measure the windows (spent about 25 to 30mins) and charges me $195. No screens were replaced, no work was done on my home and I am now out $195. I have never been charged for a handyman quote before. Ever. The Service member was friendly and polite, unfortunately their business practice of charging a labor & service fee for a quote leaves me with a terrible feeling about this company.
Response from Ace Handyman Services East Valley
Hi Danya,
Thank you for bringing this to our attention. We apologize for any misunderstanding of our billing system. We listen to all of our calls for quality assurance purposes. During the call it was communicated by our office staff about our business model, service fee, and labor rate. We are a time plus materials business model. We charge a service fee to cover our cost of sending the craftsman to the property. We charge an hour minimum for the labor rate. You were billed for the service fee and the hour minimum because our craftsmen spent 30 minutes measuring 15 window screens at the property to ensure the correct screens were ordered. Sincerely, The Ace Handyman Services Team
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Dee P.
2 years ago
Recommends
High quality service
Brian did a nice job very professional will use again
J
Joan M.
2 years ago
Recommends
Very Prompt, Friendly, Tidy Experienced Tile Installer
My Ace Services tile repairman was very easy to work with, knew what he was doing and worked steadily the entire afternoon. When he finishes tomorrow, I have confidence my kitchen will look like new. What a pleasure to work with.
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Les D.
2 years ago
Recommends
Timely Quick and Competent
Adrian arrived as expected. He had all the tools necessary for the job. Completed it quickly and showed me a few tricks to make things work better.
Response from Ace Handyman Services East Valley
Hi Les, Thank you for giving Adrian a 5 star review! We are glad to hear he completed all of your projects efficiently and gave you tips on your projects. Adrian is a highly skilled craftsman that can complete a multitude of tasks in a short amount of time. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
S
Suzanne F.
2 years ago
Recommends
Very professional,. Work completed quickly & efficiently. Very pleased. Will ask for Mike in the future & recommend to friends.
Response from Ace Handyman Services East Valley
Hi Suzanne, Thank you for giving Mike a 5 star review! We are glad to hear you were happy with his professionalism and workmanship. Mike is a highly skilled craftsman that can complete projects very efficiently. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
Don R.
2 years ago
Recommends
Exceptional service
Issue completed quicky and professionally.
Response from Ace Handyman Services East Valley
Hi Don, Thank you for giving us a 5 star review! We are so glad to hear you were happy with your experience working with our team. We always strive to earn our customers' trust and confidence in our company and our work. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
C
Colleen M.
2 years ago
Recommends
Great Service
I was thrilled to have my to do list completed today. Adrian was prompt, industrious and personable. His work is excellent. I would highly recommend him!!
Response from Ace Handyman Services East Valley
Hi Colleen, Thank you for giving Adrian a 5 star review! We are glad to hear you were happy with the results of your projects. Adrian is a highly skilled craftsman that can tackle a wide variety of repairs. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
K
Ken E.
2 years ago
Recommends
Great service
Great service
Response from Ace Handyman Services East Valley
Hi Ken, Thank you for the 5-star review! We are happy to hear that you had a good experience! If we can be of service to you in the future, please give us a call! We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
H
Harlan S.
2 years ago
Recommends
Quick response to inquiry. Accurate estimate for repairs (actually came in under budget), and continuous communication.
After trying and failing to get several handyman services to respond to my request for a quote for a list of home repair items, I bought something at Ace Hardware, and picked up a card that said "Ace Handyman Services". Thought I'd give it a try. I sent them my list of items, got a quick response with a quote, and an estimated time for the service. The tech was on time, and finished early. The estimate was extremely accurate. No added cost surprises. Quality workmanship, and great communication. Logan was the rep I talked to on the phone, and Adrian was the tech. Hats off to both for a professional job. I will be using the service again.
Response from Ace Handyman Services East Valley
Hi Harlan, Thank you for giving Adrian a 5 star review! We are so glad to hear you were pleased with our communication and the quality of his workmanship. Please let us know if we can be of service on any future projects. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team