Ace Handyman Services East Valley
Handyman Service
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T
TERRI B.
4 years ago
Recommends
Installation of canopy/pergola kit in backyard
Installation of canopy/pergola kit in backyard. The two guys that came to my house we’re very nice got the canopy pergola put up. My only concern was there were stickers all up inside the roof and all over with numbers on them, I guess they were to show what part went where in the kit. But they did not take the stickers off as they went along so I had to get up on A ladder and peel each sticker off which there was quite a few all over the canopy. They also did not put enough of the clips for the screen and the shade screen on the canopy. The gentleman gave me an extra bag of clips and told me they were extras but when I went to put the screen in the shade on (that too they did not put on the canopy the screen in the shade Drake) but they didn’t put enough clips on and in order to put more clips on you have to take the canopy apart in which I cannot do by myself, and I am not going to pay another thousand dollars to have them come out and put the clips on.
Response from Ace Handyman Services East Valley
Hi Terri,
Thank you for your review and bringing this to our attention. It sounds like overall you were happy with the results of your project, but there are a few things we might have missed. We apologize for not completely meeting your expectations. At your convenience, please contact us so we can take care of those things we missed on your pergola project. Thank you! The Ace Handyman Services Team
R
Ronald R.
4 years ago
Recommends
Friendly High Quality Work
I was amazed at how fast a response I got from Ace Handyman. The day after I called they were there to work. A delay in work completion due to tracking down and procuring the right parts. Ace kept me constantly informed on their progress. Within thirty minutes of them receiving the needed parts, they contacted me and immediately dispatched their craftsman to complete the work request. Sidney, Ace craftsman, was friendly, professional and did an outstanding job. Ace Handyman Service is higher price than others I've used but everyone in Ace I talked with made me feel I was a valued customer and my satisfaction was important. My Thanks again to Sidney, who did the work in my kitchen, and to Carrie, the beautiful voice that so nicely kept me informed all through this project. I will look to ACE Handyman Service for future projects I need handled.
Response from Ace Handyman Services East Valley
Hi Ronald,
Thank you for your 5 star review and your kind words! We are so glad to hear both Sidney and Kari provided an exceptional customer service experience throughout your project. Our team strives to do this each and every time a customer calls us. We value your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
P
Paulette M.
4 years ago
Recommends
He listened to me and fixed all of my issues.
Response from Ace Handyman Services East Valley
Hi Paulette,
Thank you for giving Sidney a 5 star review! We are glad to hear you were happy with the service he provided. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
N
Nora C.
4 years ago
Recommends
Great experience beginning to end!
Roger was great—thorough and professional. He and company communicated extremely well as to scheduling, install, etc. Sunscreens look great!
I’ll definitely use this group again!
Response from Ace Handyman Services East Valley
Hi Nora,
Thank you for leaving Roger a 5 star review. We are glad to hear you were happy with the sunscreens he installed. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
J
Julie D.
4 years ago
Recommends
Back Patio Redone
We found Ace Hardware Handyman Services through the Ace Hardware site--and we are so glad we did. They scheduled us out for fixing our back patio and made sure to give us proper documentation for HOA architectural project approval. Everything was mostly done on the first day with only painting left to complete two days later. Professional, kind, on time, on budget, and on schedule. Couldn't ask for anything more. Highly recommended.
Response from Ace Handyman Services East Valley
Hi Julie,
Thank you for leaving our team a 5 star review. We are so glad to hear you were provided an exceptional customer service experience. We always strive to provide this to every customer each time they call. We value your business and greatly appreciate you recommending us to others. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
Dave C.
4 years ago
Recommends
Case of the Uncooperative Shower Door
We have been looking for someone able (and willing) to come out and adjust the rollers and tracks on our shower door.
We called Ace, made an appointment. They actually had an earlier time free up, so called me back and rescheduled.
Tracy was on time and fixed everything. He did an excellent job, was friendly, and answered a couple of questions on future handyman items while he was here.
Exactly what I was looking for!
Response from Ace Handyman Services East Valley
Hi Dave,
Thank you for giving Tracy a 5 star review. We are glad to hear you were happy with the quality of his work and the customer service our team provided. Tracy and the rest of the team always strive to provide an exceptional customer service experience. We value your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
Melinda M.
4 years ago
Recommends
Top Notch Service
I have never used ACE Services before so I thought I would try them. I had two holes in the ceiling of my garage that needed patched. No other company would do the repair except for ACE. They were very fast to get someone out to my home. Very professional and the repairs look great. Thank you Tracy for fixing my garage ceiling when no one else would. I would definitely recommend ACE to anyone who needs help fixing anything they are willing to help.
Response from Ace Handyman Services East Valley
Hi Melinda,
Thank you so much for leaving Tracy a 5 star review. We are so glad to hear you were happy with the service he provided. We value your business and greatly appreciate you recommending us to others. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
C
Christopher P.
4 years ago
Recommends
Baseboards and wainscoting
I will be using this service for all small to medium size projects I have in the future. Sid, my technician, was a perfectionist and would not stop until us, the clients, were completely satisfied. I can't say enough good things about Sid, in particular. I highly recommend to anyone needing help with a project they have.
Response from Ace Handyman Services East Valley
Hi Christopher,
Thank you for leaving Sid a 5 star review! We are glad to hear you were so happy with Sid and the quality of his work. We are grateful you will be using our services in the future and appreciate your trust in us. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
K
Kae C.
4 years ago
Recommends
Very professional. Answered all my questions & completed all my jobs. Was happy with everything
Response from Ace Handyman Services East Valley
Hi Kay,
Thank you for leaving Roger a 5 star review! We are so glad to hear you were happy with his professionalism and the quality of his work. He is an excellent craftsmen. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
A
Alice H.
4 years ago
Recommends
Very pleased with the work
Very professional and helpful
Response from Ace Handyman Services East Valley
Hi Alice,
Thank you for leaving Sid a 5 star review! We are so glad you were happy with his professionalism and the quality of his work. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team