Ace Handyman Services East Valley

Handyman Service

1176 E. Warner Rd

Suite 205

Gilbert, AZ 85296

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All Reviews

M
4 years ago
Patch of roof
Your tech showed up on time and did a great job. I really appreciate the job that you guys did!
Response from Ace Handyman Services East Valley
Hi Michael, Thank you for leaving us a 5 star review! We are so glad to hear Tracy was punctual and successfully completed your projects. We value your business and look forward to work with you again soon! Sincerely, The Ace Handyman Services Team
K
4 years ago
Great quality work, expensive
Loved the work that was done but definitely cost a lot more than expected! My handyman was very professional and friendly!
Response from Ace Handyman Services East Valley
Hi Kelly, Thank you for leaving us a review! We are glad to hear you were happy with the quality of Sid's work and his professionalism. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again! Sincerely, The Ace Handyman Services Team
T
4 years ago
Roger was nice and did a good job.
Response from Ace Handyman Services East Valley
Hi Tim, Thank you for leaving Roger a 5 star review! We are so glad you enjoyed working with him and were happy with the service he provided. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again! Sincerely, The Ace Handyman Services Team
T
4 years ago
Fast and easy service
Ace Handyman Services provided me with two great, very handy, guys within days of putting in a request. We had shelves put up and a beam above the fireplace as well as changing light bulbs in a chandelier that we ourselves can’t reach. Everything was done to our satisfaction. Only negative is that it’s really expensive but you pay for the convenience I guess. Overall would recommend!
Response from Ace Handyman Services East Valley
Hi Tanja, Thank you for leaving Andy and Josh a 5 star review! We are so glad to hear you had such a positive experience and were happy with the results of your projects. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again! Sincerely, The Ace Handyman Services Team
J
4 years ago
Roger did an outstanding job.
Response from Ace Handyman Services East Valley
Hi Jim, Thank for giving Roger a 5 star review! We are glad to hear you were happy with the results of your project. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
J
4 years ago
The Right Choice
I was quoted installation my door for $150.00 from another company as long as I helped them and thought about it for a few day and remembered… You get what you paid for and decided to go with Ace Handyman based on their reputation and I was not disappointed. My door was installed with precision to a tee. Also my craftsman Sid went above and beyond what was required of him and very personable and courteous. Very knowledgeable. Sid is definitely a Diamond in the rough. I will use Ace Handyman again. Thank you! A Satisfied Customer
Response from Ace Handyman Services East Valley
Hi Jim, Thank you for giving Sid a 5 star review! We are so glad you enjoyed working with him and were happy with his workmanship. We are glad you called us and our reputation gave you confidence that we would produce quality results. We value your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
C
4 years ago
The best
The best handyman I have ever hired. He loves his work, is pleasant to talk with. He makes sure you are beyond satisfied with his work and is super honest, when he can get away with not being. I highly recommend Sid.
Response from Ace Handyman Services East Valley
Hi Christopher, Thank you for leaving Sid a 5 star review! We are so glad you were happy with his professionalism and the quality of his work. He is truly an outstanding craftman. Please let us know if there is anything else we can you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
4 years ago
pricey but great service
Tracey has been amazing fixing all thing around our house! He even installed our utility sink in the laundry and cleaned after himself.
Response from Ace Handyman Services East Valley
Hi Dawn, Thank you for leaving Tracy a 5 star review! We are so glad you were happy with Tracy's workmanship and professionalism. Please let us know if there are any other projects we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
4 years ago
Owner Glen Needs to Learn Business Etiquette
I wish I could’ve given a better review but my conversation with one of the owners, Glen, didn’t allow me to do so. When I had booked my service I was told that there was $120 fee for the first hour and a $65 service charge as well. Never was I told about a fee for supplies as I explained what I needed done and Glen stated that since I didn’t need anything like rock sheet to repair the small holes I had the total would be $185. When the technician arrived to the house he stated that there was a base fee of $185 and that I would be charged for materials he had to buy. The technician advised me to call the office to discuss this as I was not informed of any material purchase fees per what Glen stated the day before. When I did speak with Glen about the issue he told me that the base fee for the first hour and service charge is $185 and that it was IMPLIED that I would be charged for any material needed. I told him as a business owner and in dealing with a customer, nothing should be implied related to expenses and there should’ve been better communication about the expenses I would have with this job. When I told him that, he went on to call me belligerent and informed me that he has no control over what the technician buys or doesn’t buy what ends up being a fee on my end. I asked him for an apology for calling me belligerent which I never received. The only correct line of action that Glen took was that he did not charge me for the materials used on the project which was Drydex Spackle and I was charged the $185 I was told the day before. This entire conversation I had with Glen was on speaker and as Glen was calling me belligerent along with not taking any accountability for poor communication on costs, the technician Josh was just as shocked as I was in his demeanor with me. Glen, I hope you read this and I hope you work on your business etiquette because that was a very poor demonstration today. Because of this, and with as good of a job the technician Josh did, I will never use Ace Handyman Services again. The disrespect in calling a paying customer belligerent is an excusable.
Response from Ace Handyman Services East Valley
We’re sorry to hear that your experience did not match your expectations. After reviewing our recorded calls, for quality assurance, we have confirmed that it was communicated to you that we operate based on time plus materials. We apologize if this wasn’t clear and did refund the $7.31 spent on materials for this job. Please know that as business owners we will always support our Team and will work to protect them from hostile and aggressive behavior.
S
4 years ago
Great service!!!!
We had a new vanity and toilet installed today. Roger was friendly, thorough, and did a superb job! We will call Ace Handyman service for all future jobs! Thank you!
Response from Ace Handyman Services East Valley
Hi Susan, Thank you for leaving Roger a 5 star review! We are so glad you enjoyed working with Roger and were happy with the results of your projects. He is an exceptional craftsman. We value your business and look forward to working with you again soon! Thank you, The Ace Handyman Services Team