Ace Handyman Services Lincoln Way

Handyman Service

12410 W Horseshoe Dr

Unit #2

New Lenox, IL 60451

Closed Today Closed

acehandymanservices.com/offices/lincoln-way

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

S
2 years ago
Doors
Needed a door replaced and another one fixed. I wasn’t sure what the issue really was, so reached out to professionals for help. Weeks later, I am still having issues with the door closing properly. Not sure what was done with it or not. They took a look to see what exactly was needed before starting so I assumed they knew what was going on. Disappointed in the door ‘repair’. New door install was okay!
Response from Ace Handyman Services Lincoln Way
Thank you for letting us know that we did not meet your expectations. It’s important to us that our customers are always more than satisfied. Our work is warrantied for 12 months and would be happy to work with you to address your door not closing properly. Please reach out to us directly at 815-418-6336 at your earliest convenience so we can make this right.
S
2 years ago
Repair bifold door
Jordan was a very pleasant and professional young man. He repaired my door in great condition and in a timely manner.
Response from Ace Handyman Services Lincoln Way
Thanks for the wonderful review! We’re so happy you had a great experience with our team. We promise to continue being your trusted ally for everything home.
W
2 years ago
The BEST!
This was by far the best handyman experience I’ve ever had. The customer service and expertise that John brought to my full day job exceeded my expectations! The professionalism and level of detail he delivered with each task was the best!
Response from Ace Handyman Services Lincoln Way
Thank you for the wonderful review and taking the time to share your feedback. Our goal is to amaze you and we’re thrilled we met that mark! We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
C
2 years ago
Professional and friendly
Grayson was very patient with me and my requests. He did a great job with all the tasks I gave him. He was very friendly and professional. I would be happy to have him back for any other jobs that I need done. He made sure everything was the way I wanted. Thanks Grayson!
Response from Ace Handyman Services Lincoln Way
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
M
2 years ago
Professional and polite
Jordan finished all the tasks I requested except for one, fixing the backyard faucet. He fixed the other three and completed everything else on my list but we ran out of time when he determined the backyard faucet had to be replaced. He was able to get me a replacement faucet and I will be calling back to rebook him to put the new one in. Very pleasant, polite young man.
Response from Ace Handyman Services Lincoln Way
We’re happy to hear you had a great experience and are pleased with the Craftsman. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
S
2 years ago
Look Elsewhere
I used ACE to install a shower door. Setting everything up was good. Tech arrives, so far so good. About 20 mins after he arrives, he lets me know he isnt familiar with doing shower doors and needs to call another tech to come help. Ok, that's fine. 2nd tech arrives, everything is going good. They get the door installed and I take a look at it. They didn't caulk anything. So I brought that up, one of the techs said he didn't have caulk with him and would return the next day. Ok. Next day, he shows up and caulks the frame in WHITE. I don't have white walls, so that stuck out like a sore thumb. Next day, the shower is used and leaks all over the place. Called back, and they send someone else out to re-caulk. This tech said that the first tech knew that the caulk may not work as he had problems with it before. WHAT!!!!! 2nd tech re-caulks everything. Next shower, still leaking. Called back and they couldnt get me in for a week, which I thought was bad but oh well. In the meantime, I looked at the instructions to put in the door and realized they put in one of the pieces upside down. When they returned, I brought that up and the Tech kind of argued that he had done this many times and that it was in right. I then showed him the instructions and pointed out how it should be put in and relented. They had to undo some of the work to flip the piece, when they put it back together though the piece they flipped was now crooked, so that was nice of them. They took pictures of everything so the office could see because I dont believe they thought I was telling the truth. The door still leaked but I decided that this place could not fix their mistakes. So I went ahead and caulked again all the places that didnt seem to have caulk. That helped though it still leaks. Will have to find someone better to fix their mistakes as I am done with this company.
Response from Ace Handyman Services Lincoln Way
We’re sorry your experience with us was disappointing and did not meet your expectations. We truly value your feedback and appreciate the time you took to let us know. If you’re open to discussing your experience further, please call us at 815-418-6336. As a team we are driven to only deliver great service and we have not delivered. Thank you for bringing this to our attention.
T
2 years ago
I had a great experience with Chris and his team. John and Jordan did a nice job repairing my deck which was over 15 years old and had some structural issues. The costs on the project were reasonable and came in close to the quote. I will be using Chris and his team for future projects!
Response from Ace Handyman Services Lincoln Way
We’re happy to hear you had a great experience and are pleased with the workmanship. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
R
2 years ago
Morgan was a pleasure to work with.
Morgan arrived on time and was prepared for whatever was required. He made a great effort but needed a new part. Part was ordered and wil return when it arrives.
Response from Ace Handyman Services Lincoln Way
Thanks for the wonderful review! We promise to continue being your trusted ally and look forward to helping you when the part comes in!
J
2 years ago
Cabinet fix
Very professional and knowledgeable. I wish I would have known about them before I asked a friend to install the cabinet and then I needed someone to come in and fix the issues. I will definitely use their services again.
Response from Ace Handyman Services Lincoln Way
Thank you for sharing your kind words—it means the world to us and to our entire team. We’re so happy you had a great experience and we look forward to serving you again soon!
L
2 years ago
Very professional experienced and good at what they do. This was a very good experience and I would use their service again and definitely recommend them. I am extremely happy with the work that was done. Thank you
Response from Ace Handyman Services Lincoln Way
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!