Ace Handyman Services Metro Detroit NE
Handyman Service
Write a Review
All Reviews
J
Janeen C.
2 years ago
Recommends
Professional and friendly
Handyman did a fine job and was helpful in assisting with payment proceedure. The only frustration was with the two delays of the job was a result of weather. The process of requesting the job, estimate of cost of the job, and scheduling was convenient and easy.
I would recommend this service to others in some circumstances.
Response from Ace Handyman Services Metro Detroit NE
Thank you for the review Janeen! We are so happy we could help in your home and you found our process easy to use. Unfortunately sometimes weather plays a role in home repair, we try to reschedule as quickly as possible. Thank you for your recommendation and we look forward to working with you again.
I
Ian P.
2 years ago
Recommends
Great experience
Overall the experience from start to finish was great from the over the phone experience to the on-site experience.
Response from Ace Handyman Services Metro Detroit NE
Thank you Ian! From our office staff to our craftsmen, we strive for an awesome customer experience. So glad you were pleased with the service and please reach out if we can help in the future.
M
Mike V.
2 years ago
Recommends
High Quality Service, professional and friendly.
Chirs arrived on time. Explained the work he was doing. Was professional and thorough. I have used this service in the past and will do so again.
Response from Ace Handyman Services Metro Detroit NE
Hi Mike, we are thrilled to have you as part of the ACE Handyman Family and appreciate your trust in our service. We strive to provide top-notch service every time. Please reach out in the future if we can help again.
M
Mike V.
2 years ago
Recommends
Top-notch service. Arrived on time. Left everything in order. Made recommendations for additional work.
Response from Ace Handyman Services Metro Detroit NE
Hello Mike, thank you for the kind words. We are pleased we met your needs and look forward to working with you again.
A
Ashley W.
2 years ago
Recommends
Chris was on time , so professional and efficient
Chris arrive at 8 am on the dot, he was polite , researched the work and got right to it. I even had a schedule change he accommodated. He fixed the living room chandelier and a huge dry wall hole in my hallway. I already rebooked my next project. This process is easy. Thank you
Response from Ace Handyman Services Metro Detroit NE
Hi Ashley, thanks for the wonderful review! Working with a professional handyman company, you will find we are responsible, communicate well, and have talented craftsmen. Our goal is to bring you 5-star service every time. We look forward to working with you again soon!
B
Bethany O.
2 years ago
Recommends
Best quality service
I have used Ace Handyman Services several times now and have not been disappointed. I was even re-scheduled earlier than originally set up because there was an opening. I was quite happy with that change. This was the second service call with Zack who has the work ethic you wish all handymen had. He is good-natured and can think on his feet. Zack maneuvered around in a tight tall staircase with a special solution to remove a layer of soot from a fire in preparation of the walls and ceiling for a fresh paint job. Why wait months for a pricey fire restoration company? Just call Ace!
Response from Ace Handyman Services Metro Detroit NE
Hi Bethany, thank you for the wonderful review. We are thrilled to have you as part of the ACE Handyman Family. You will find our craftsmen are multi-skilled and can complete a wide variety of repairs in your home. Please reach out if we can help in the future!
M
Marlene M.
2 years ago
Recommends
Jason serviced my home today with exact precision and expertise. The work he did, and information I received from other of your handymen was totally redone today because the original job was done incorrectly (caulking around my tub area with the wrong type of caulk and without removing prior caulk); and secondly I was told by another of your handymen that in order to replace a tub shower spicket no longer available through the vendor, that the whole shower system would need to be replaced including pipes inside the wall which required a certified plumber to do which Jason advised would not be necessary to do. That only the existing spicket on the outside of the wall needs to be replaced. I have been putting off contacting a plumber to do the work I had been advised on for financial reasons, and is a great relief to know that I will not have to bear that burden to replace the spicket. While I think that the Ace Handyman Service is a convenient one with a great guarantee program, I do expect to be given sound advise when I employ one of your handymen. In my opinion, I believe Jason should be elevated to a supervisory position to review information your handymen pass onto you unknowing customers who look to you for informed professional advise, I will no longer use anyone but Jason in my home when employing Ace for handyman services.
Response from Ace Handyman Services Metro Detroit NE
Hi Marlene, thank you for sharing your experience with our company. We pride ourselves in our commitment to 100% satisfaction of the customer, and we are glad we could provide that for you. We appreciate your trust and look forward to working with you again.
L
Lee H.
2 years ago
Recommends
On time, repaired the problem quickly and to my satisfaction
Response from Ace Handyman Services Metro Detroit NE
Hi Lee, thank you for the review! We are glad you are pleased with the service, we strive to provide 5-star service every time! Please let us know if we can help in the future!
D
David L.
2 years ago
Recommends
Great experience from call to clean up
Both the customer service rep for the appointment and the technician (Zach) we're great. I know there can be apprehension when you're paying someone you don't know by the hour, but Zach was hustling the entire time (which felt great). If I need help again in the future, I won't hesitate to call.
Thanks for the great work!
Response from Ace Handyman Services Metro Detroit NE
Thank you David! We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
S
Samra A.
2 years ago
Recommends
Blocking my negative review
Just to let you know since you kept blocking my negative review which you earned ( meaning that there are thousands of these negative reviews that you blocked as well)
So based on that I shared on Facebook and on instagram my detailed review with all my contacts who started sharing it with their contacts as well.
Response from Ace Handyman Services Metro Detroit NE
Dear Samra, thanks for sharing your feedback. We’re sorry through our recent discussions we haven’t been able to find a resolution that matches your expectations. It was an uncommon instance and we take these circumstances seriously.