Ace Handyman Services North Metro Denver
Handyman Service
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Ruth M.
5 years ago
Recommends
Kat chose good quality materials. She installed the railing on my garage stairs taking into account my disability. Fantastic workmanship! She also put up towel hooks and fixed another railing. Kat is very professional and friendly. Great service!
Response from Ace Handyman Services North Metro Denver
Ruth, we are so happy to hear that Kat did a wonderful job on all your home repairs/projects. We are lucky to have her on our TEAM and she continues to provide great craftsmanship and customer service. Thank you for choosing Handyman Matters.
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GREG B.
5 years ago
Recommends
A Little Inexperienced
Storm door was hung and assembled okay, except the latch for the pull-down window/screen panel was missing - found it a little later in the debris left in the box to be discarded. Got a couple of machine screws and installed it myself.
Demery was nice, polite, no complaints, except a little inexperienced with storm doors.
Response from Ace Handyman Services North Metro Denver
Greg, We are very sorry to hear that your expectations were not met. Please contact our office so we can discuss what happened and make this right for you. We appreciate the communication.
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f r.
5 years ago
Recommends
Great service, office tried to charge me more than what contractor specified
The tech did a great job winterizing the window-mounted swamp cooler that no other company seemed to want to do. He showed me the filter and what size it is, the model number, answered various questions I had about it, and gave me some maintenance tips. I did hear the office he was on the phone with try to charge me $100 more than what he thought the work was worth, and I heard "Are you sure you only want to charge that much? *Insert corporate speak here*..." Luckily he was in my corner and said "Yes I'm sure....I'm the one who did the work, I know what to charge." Good for him - had I been charged almost $300 to winterize a small-ish swamp cooler, I would've never called this company back.
Response from Ace Handyman Services North Metro Denver
We are very sorry to hear that this happened and will take this as a learning opportunity and make corrections for the future. The office person will be handled appropriately. Thank you for choosing Handyman Matters and please contact the General Manager, Kim so we can discuss further.
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Brian G.
5 years ago
Recommends
Door issue
Demery showed up on time, knew what to do a got my door back in business in no time. Price was reasonable and saved me the hassle. Would use them again
Response from Ace Handyman Services North Metro Denver
Brian, thank you for choosing Handyman Matters for the repair on your door. We look forward to assisting you in any home repair or maintenance project.
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Debra F.
5 years ago
Door Problem
Demery was a very pleasant and polite young man. However the weather stripping was not replaced on our door. We have two stripped screws in the bottom of the door frame and $200 later we must now call another repair company.
Response from Ace Handyman Services North Metro Denver
Debra, I am very sorry to hear you had a bad experience. We offer a 1 year 100% satisfaction on our work. Please call our office so we can discuss what happened and we will dispatch our Field Supervisor out to make it right.
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Tony C.
5 years ago
Recommends
Friendly and courteous service
Great service from Kay and done in a professional manner
Response from Ace Handyman Services North Metro Denver
Tony, Thank you for choosing Handyman Matters for your home project. We look forward to assisting you in the future!
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Kyle S.
5 years ago
Recommends
Immediate Response & Fast Arrival
Scott was on time, courteous, professional and completed high quality work in a very reasonable amount of time. Well worth choosing Handyman Matters, and we'll do so again. Happy customer!
Response from Ace Handyman Services North Metro Denver
Kyle, Thank you for choosing Handyman Matters. We are happy to hear that your experience and our promises were followed thru. We take great pride in not only helping you with your home repairs/projects but our customer service. We look forward to a long lasting relationship.
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Gerry M.
5 years ago
Recommends
Great work. Office was a bit unclear
Demery did a great job on our fence project. However it wasn't clear that Handy charges a 25% bump in the material costs when they already charge you $65.00 just to show up. Was quoted for two flower beds with fencing around them to prevent deer from destroying ....$400 - $500. When it was all done I wrote a check for $915.00 (!) Twice what was quoted. Didn't mention the labor charges the 25% increase in materials, etc. etc.
So better DISCLOSURE up front would of been GREATLY appreciated.
Response from Ace Handyman Services North Metro Denver
Gerry, We are happy to hear that Demery did a great job on your fence repair. I am sorry for the confusion on the explanation of your pricing. We have noted that and have discussed as a TEAM how to better communicate the pricing. Thank you for choosing Handyman Matters.
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Tricia M.
5 years ago
Recommends
Awesome work
Kat was our handyman and she was great! Prompt, knowledgeable, friendly. Service was fast and did a great job. Thank you!
Response from Ace Handyman Services North Metro Denver
Tricia, we are happy to hear that Kat did a great job repairing your storm door. We look forward to being of service to you anything home related. Thank you for choosing Handyman Matters.
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Rebecca C.
5 years ago
We had a water leak in our ceiling. Instead of replacing the the sheet rock where all the cracks were they just mudded over it. I asked for pictures to give to our insurance company and I got a piece of sheet rock with a signature there was no mold that I can’t use. We also added a vent over our stove and it was crooked and had to be fixed.
Response from Ace Handyman Services North Metro Denver
Hi Rebecca, I believe we have another appointment scheduled to make this right for you. Please contact the General Manager, Kim if there are any other issues. Thank you for the opportunity to make this right! We appreciate your business.