Ace Handyman Services NW Arkansas
Handyman Service
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Cynthia R.
5 years ago
Recommends
High quality service and professional
Santiago was late but he called to keep us informed of his arrival. Once here he wasted no time getting the job done. All of the work was completed to our satisfaction. He was unable to install the new faucet because the turn-off valves were old and wouldn't turn off the water. He suggested we contact a plumber, which was fine. I appreciate someone admitting when another professional is needed rather than attempt something they were uncomfortable with. We definitely plan to use him again and would highly recommend him. He was honest and efficient. This is the second time I have used Handyman Matters and I remain highly satisfied with their professionals and caliber of work.
Response from Ace Handyman Services NW Arkansas
We appreciate the review Cynthia! We strive to fully communicate with our clients and not get in above our heads. If we can't do it, we know a reputable company who can! :)
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Jamie G.
5 years ago
Unable to complete project
To begin, the service man was super nice and professional. No issues here. I received a bid for an exterior window wood rot sill repair from the company. I had sent pictures of the wood rot and received my bid by email. No problems here.
The serviceman removed the rotted exterior sill and told me the framing portion under the window (sill) was bad too. I guess I assumed that the rotted sill was under the window and that the window would need to be removed to complete the project and repair the sill. He suggested I replace the window, even though there is nothing wrong with the window itself. For the quoted price, I had assumed the window would be removed and the sill repaired. He told me he could do this, but recommended I just get a new window and have the frame repaired. I ended up paying the evaluation fee for the visit, which I expected to do anyway. But now, the sill is off the the wood rot exposed. I plan on having window replaced and repaired by those who do it every day I guess. I have read others reviews and I believe they have people who do good work.
Response from Ace Handyman Services NW Arkansas
Thank you for leaving us a review Mr. Gagliardi. We appreciate all feedback good and bad. We apologize that we were unable to complete your job as it was above our scope of work that we do. Once the Craftsman was onsite he was able to get a better look at the project, which was more in-depth than the description and pictures we received. Per our conversation we will be refunding our service call fee. We hope that we can have another opportunity to be of service in the future.
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Paul S.
5 years ago
Recommends
High quality service and workmanship,
This was the second project HM has completed for me. Like the first, this project(wood fence repair) was completed exactly as planned, on time and on budget. Santiago was great to work with - professional and friendly. Hope to use his services again. Would recommend 10/10!
Response from Ace Handyman Services NW Arkansas
Thank you so much for the review Paul! Santiago looks forward to working with you again in the future!
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Craig P.
5 years ago
Recommends
Job well done!
Santiago did a great job replacing and painting base boards and door trim in my house. He was very friendly, professional and timely. I would definitely recommend and use again.
Response from Ace Handyman Services NW Arkansas
Thanks Craig! We appreciate your business and taking the time to review Handyman Matters!
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Joe H.
5 years ago
Recommends
Exceptionally highly skilled proffessional quality service. Unreal efficeincy. Very personable and curteous.
Santiago could not have impressed me more. As a retired craftsman of forty years, I had very high expectations. He exceeded all of my expectations in no uncertain terms. He showed up on time in uniform, and prepared for the work at hand. He is very fast and efficient in his work. He also highly skilled at thinking on his feet. This proved to be very valuable on this job. His creative thinking took hours of labor off the scope of my work. I could go on and on, but let it suffice to say that Handyman Matters delivers on their brand promise of 100% guaranteed satisfaction. Kudos to HMM!
Response from Ace Handyman Services NW Arkansas
Thank you Joe for leaving a review for us! We're love hearing this kind of feedback! We appreciate your business!
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Rick W.
5 years ago
Recommends
Great experience with this company!
Mike Clegg was great! He called to confirm and arrived on time. Did a great job installing my new entry door and it was a challenge. I will use this company again in the future and I will ask for Mike!
Response from Ace Handyman Services NW Arkansas
We appreciate the review Rick! We like a challenge from time to time! Thanks for the opportunity.
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Deborah B.
5 years ago
Recommends
Excellent work
As usual, Handyman Matters, specifically Mike Clegg, has done a great job. Got it done quickly with quality. I would not hesitate to recommend them for any work you need done.
Response from Ace Handyman Services NW Arkansas
It always a pleasure to work with you Debbie! Thank you so much for the kind words!
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Adam B.
5 years ago
Recommends
Excellent experience
Nathan showed up promptly on time to put together our playset. He was very personable and easy to work with. Highly recommended!
Response from Ace Handyman Services NW Arkansas
Thanks for the review Adam! We appreciate we could assist in assembling the playset! We hope the kiddos enjoy it for years to come!
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David W.
5 years ago
Recommends
Remove &replace master bath door
Jeff
Showed up on time, was very courteous, started his work and was very through about
it and after all was said and done his workmanship was very nice
David White
Response from Ace Handyman Services NW Arkansas
Thanks David! We take pride in the quality of work our Craftsmen provide. Reviews like this make it all worth it!
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Jan W.
5 years ago
Recommends
Handyman Matters Is the Real Deal
This is the third time we have used Handmade Matters since we moved to the area. Everything time they exceed our expectations
Response from Ace Handyman Services NW Arkansas
Jan, we appreciate the continued support for Handyman Matters! David always enjoys working with you!