Ace Handyman Services Southern Tier
Handyman Service
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Jenna C.
4 years ago
Recommends
I love the overall service model - very professional - notifying you of when the person is leaving, the friendly engagement and review of the work to be done, flexible and overall a pleasure to work with.
Response from Ace Handyman Services Southern Tier
Thank you for taking your time to leave this wonderful review. We greatly appreciate you using our service. We are thrilled to hear that you love our service model and found it to be professional. We strive to be friendly, flexible, and a pleasure to work with.
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Denise B.
4 years ago
Handyman services
I would rate Neil, who was the person to come and actually do the work - 5 stars. He was professional, polite, honest and does great work. However the company Ace Handyman, and the owner Nate I would rate 1 star. The price he quotes you is not the price you'll have to pay. He charges $100 an hour, plus mark up on the materials. You also get charged the $100 an hour fee for time they take to go buy the materials - and he rounds the time up! He also charges a $50 trip fee, which was never mentioned during quote. No I would not recommend this company. (Sorry Neil - no reflection on you)
Response from Ace Handyman Services Southern Tier
We appreciate you leaving this review. We do our best to give the most accurate estimate for the work, however, sometimes we underestimate the time needed to do the work. We do charge $100 per hour for the work and time spent on your job. The cost helps cover our insurance, bond, and professional service. We need to determine what materials are needed to complete the job while onsite and do want to pay our craftsman for the time spent going to the store to get the parts for your job because their time and effort are valuable to us. After the first hour, we charge in 15-minute increments and only round to the nearest 15 minutes. Trip charges are a standard part of the services industry and we do include that price in the estimates we get even if we don't always mention them specifically. We are glad to hear that you were completely satisfied with the work that Neil performed for you.
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Michael M.
4 years ago
Recommends
Deck repair: top notch!
The gentleman who came out to repair a broken deck stair was professional, patient, thoughtful and a real craftsman. Thank you!
Response from Ace Handyman Services Southern Tier
Thank you so much for leaving this review. We are so glad that your experience was so good. We hire only professional, patient, thoughtful craftsmen who do quality work. We look forward to helping you in the future.
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Iris M.
4 years ago
Recommends
Friendly, professional and helpful
Neil was on time, friendly, and professional. He offered advice on a few items I wasn’t sure about and explained things well. I was apprehensive about hiring a handyman from a service I had never used but Neil was great.
Response from Ace Handyman Services Southern Tier
We are so glad you took the chance on our services and that Neil was able to put your concerns at ease. We hire friendly, professional, and on-time craftsmen who can give advice and are glad to explain anything you have concerns about. Thank you for taking the time to leave us a review.
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Linda M.
4 years ago
Recommends
Ace handyman was prompt letting me know the day before what time he would be there. When he arrived he put the siding up quickly and it looked great. Very professional and polite.
Response from Ace Handyman Services Southern Tier
Thank you for leaving us a review. We promise to call you the night before to ensure that the appointment time still works for you and for our craftsmen to introduce themselves. We always work as quickly and efficiently as possible to provide the best quality professional service.
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Steve B.
4 years ago
Recommends
Excellent job done!
I am very happy with the services provided by Neil from Ace Handyman Services. I had siding on my house that needed to be reattached in multiple places. Neil called the night before to discuss the work to be done. He called in the morning when an earlier appointment time became available. And, most importantly, performed quality work in doing the repair work.
The rates from Ace Handyman Services are not the cheapest, but they are insured and provided quality work. As the saying goes “you get what you pay for”.
Response from Ace Handyman Services Southern Tier
We are so grateful to customers like you that take your time to review our services. We are thrilled to hear that Neil followed through on our promises to call the night before, let you know if an earlier appointment becomes available, and treat your home and time with respect. We provide quality work backed by a 1-year warranty by fully insured and bonded craftsmen. Thank you again for leaving us a review.
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Karen A.
4 years ago
Recommends
Very Professional
The serviceman was on time (in fact he was a few minutes early). Came in and started working. Did everything we asked for. Very polite and friendly. Clean up after the job was complete. Would definitely recommend the company and would use again.
Response from Ace Handyman Services Southern Tier
We are so glad to hear you enjoyed your experience with our service. We don't waste any time, we get right to work and get the project done. We appreciate any recommendations that you send our way. Thank you for taking the time to leave us such a nice review.
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Timothy B.
4 years ago
Recommends
Great work . Very quick. Professional.
Response from Ace Handyman Services Southern Tier
Thank you for taking your time to leave us a review. We are so glad to hear that we were able to deliver great work, quickly and professionally for you.
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Tom U.
4 years ago
Recommends
Had some high siding on my home loosen and fall due to recent high winds and didn't have a reliable ladder or the desire to be up that high to do the job myself. Neil arrived and without delay got to work and reattached the siding from the piece that fell on up to the top. Looks solid once more. Very efficient and afterward took time to explain the pricing. Definitely recommend and wont hesitate to call for future jobs beyond my capability or confidence.
Response from Ace Handyman Services Southern Tier
We are thrilled to hear that you had such a good experience using our services. Our craftsmen have no issue climbing up ladders to reattach siding or gutters and can take care of those scary projects for you. We really appreciate any recommendations that you give and look forward to helping you with your home maintenance projects that are beyond your comfort level in the future. Thank you for taking the time to leave us this review.
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Johnny B.
4 years ago
Recommends
Neil was on time and got all of our task completed as needed. He also custom fit the cabinet so he could install the microwave. Noel was very friendly and made sure to take all of the boxes and trash away. We would Highly recommend him to our Family & Friends🎉
Response from Ace Handyman Services Southern Tier
Thank you for taking the time to leave us a review. We are thrilled that Neil was able to get all of your tasks completed for you. He takes the time to do things right like making sure the microwave could be installed under the cabinet. Thank you so much for any referrals that you send our way, we truly appreciate them.