Thank you for posting a review. However your statement does not correspond to our recording of the telephone call or the time stamps withing our computer system. We highly recommended calling PNM first because on numerous occasions of having partial power to a home, it is our experience that it is caused by a disruption in 1 phase coming from PNM. However you insisted that it was not PNM and you were adamant the WE come out IMMEDIATELY even though we already had other jobs scheduled. We also told you that there would be a diagnostics charge if it was a PNM issue and if we arrived OUTSIDE normal business hours there would be an additional $75 charge. We made every effort to accommodate your request and bumped you to the first job of the morning. We tested your breaker panel and verified that one phase was out. We checked the meter and the riser and found a cut line between the house and the pole. We then contacted PNM for you and gave extra care to notify their dispatch of the exact issue and even contacted the neighbor since the pole and the tree that caused the cut were in his yard. I also informed you of the code violation of covering over the panel with furniture and that it poses not only a safety but also a fire risk. In addition I informed you of the danger of the Federal Pacific Breaker Panel. All of this took 45 minutes. In conclusion, I had informed you that we charge by the job not the hour. The rate of $182.85 is our basic diagnostic rate. If you had taken our suggestion over the phone of calling PNM first and then calling us back if they determined that the problem was inside, it would have not cost you anything at all. Also to wait 2 weeks after services and payment was made to complain was unacceptable. We strive to maximize customer satisfaction and we feel that we took every effort to meet all your needs at the time of service.