Ace Handyman Services Northwest San Antonio
Handyman Service
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Sandy D.
4 years ago
Recommends
Fast and done right.
I filled out the online appointment form and got a call shortly thereafter from Ace Handyman in Boerne. They had a cancelation and were able to come the next day. Jim arrived exactly on time. He fixed our doors, drawers, and figured out how to attach our old dishwasher to a new stone countertop. Jim worked fast (which was great because they charge by the hour) and he did a super job. He was also super nice. This is the second time we have used the Boerne handyman team and we will definitely call again.
Response from Ace Handyman Services Northwest San Antonio
Sandy - we're glad to hear you used our online appointment capability to provide the information we need to understand the work and get you scheduled. Thanks for allowing us to fit you in when we had the cancellation. We greatly appreciate your feedback on our craftsman's work and demeanor! We look forward to helping you again...
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Joe P.
4 years ago
Recommends
Friendly and competent sevice
I was scheduled to have the shower in our master bathroom re-caulked at 4:00 PM on Wednesday, 8-11-21. Erma of ACE HANDYMAN called me about 8:30 AM and asked if the ACE repairman could come early (in about 30 minutes), I told her that would be fine. "Jim" arrived shortly thereafter and immediately went to work on the job. I had previously watched a video on the internet depicting this type of service, so I had an idea how it should be done. Watching "Jim" removing the old caulk and applying the new caulk was like watching a rerun of the internet video. He was prompt, clean, friendly, personable, knew what he was doing and worked fast to competently complete the job in less than an hour. I recommend ACT Handyman for your minor home repairs and especially "Jim" as the serviceman.
Response from Ace Handyman Services Northwest San Antonio
Joe - Yay! So glad we met your expectations and our craftsman made it happen. We love to help people with work that is timely, quality, cost-effective and friendly. Thanks for trusting us with the work and for your recommendation to others!
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Edward G.
4 years ago
Recommends
Hiram - excellent as always!
Hiram - Excellent as always!
Response from Ace Handyman Services Northwest San Antonio
Ed - great to hear from you again! We're tickled that you are having a consistently great experience with us and that our craftsman is meeting your needs. Thank you for your business!
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L H.
4 years ago
Canceled with Two Hours Notice
I booked an appointment for 1:30 in the afternoon a week ago. I arranged to get off work to be there when the “craftsman” arrived. At 11:05 I get a text that my appointment has been scheduled for almost two weeks away at 2pm I called to see what was going on. I was told that the craftsman had encountered a problem at his morning appointment and would not make our scheduled time. The next available time was 12 days from today in the afternoon. I am a healthcare provider and it is very difficult for me to get time off. I incredibly disappointed at this turn of events. I was looking forward to having curtain rods, mirrors, my computer, a TV and a painting hung along with some other things that neither myself nor my disabled veteran husband can do. I understand that situations occur, but at the cost of $104/hr plus a $50 trip charge, I would expect you to be respectful of my time as well. NOT PLEASED
Response from Ace Handyman Services Northwest San Antonio
Thank you for taking the time to provide feedback on your experience with us. We are sorry for what transpired and understand you not being pleased. On the day of your appointment, we had an unusual set of circumstances ahead of your appointment that prevented us from being able to make your appointment. Even though we called to let you know about the situation and rescheduled - we let you down, caused you hassle and frustration, and did not fulfill your expectations. We appreciate your input and will use it to help us be the best provider for handyman services.
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Lori O.
4 years ago
Home Repairs
I have left so many things go that needed fixing and Jim came and took care of all of them and had no problems at all.
Response from Ace Handyman Services Northwest San Antonio
Lori - so glad to hear we took care of everything and that the work went well. We are grateful for your business!
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Don S.
4 years ago
Recommends
Arrived on time and did a very professional job -- would use again without hesitation
Response from Ace Handyman Services Northwest San Antonio
Don - thank you for your review. We appreciate your business and are happy we could provide you a great experience. We look forward to your call for our next visit!
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Gary M.
4 years ago
Recommends
Great job!!!
Jim did a great job replacing our front door. His craftsmanship is great, as are his demeanor and professionalism. I couldn't ask for a better experience. This is my second time using ACE and Jim. I highly recommend both to any potential customers.
Response from Ace Handyman Services Northwest San Antonio
Hi Gary - we love repeat business and happy customers! Glad to hear that we provided a great experience, and we thank you for your kind words about our craftsman!
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Ken K.
4 years ago
Recommends
Great craftsmanship. Great attitude, clean workmanship, well done overall.would recommend. Outstanding
Response from Ace Handyman Services Northwest San Antonio
Ken - it's been great to help you with all of the various projects in your home. We appreciate the feedback and your recommendation!
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Dale G.
4 years ago
Hiram is excellent
Hiram does a great job. Multiple jobs. Finished timely. However, I had a ceiling patch job which he did fine, but it wasn’t dry for painting by the time he left. I was told I had to call, make another appointment, and pay additional service call. Don’t think that’s the right way to treat a customer who just spent almost $700 with your co. Again, no problem with Hiram, just a very customer unfriendly policy. Would certainly deal with Hiram again, but ACE should be more customer focused.
Response from Ace Handyman Services Northwest San Antonio
Dale - thank you for your feedback. Whenever we send a craftsman out, we charge a fee to cover the costs of the trip. Whether it's a small job or large job, including those that require additional visits, we are striving to cover our trip costs. We agreed to waive the additional service charge after discussion with you. When your ready for us to help you again, please let us know - we look forward to it!
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Edward G.
4 years ago
Recommends
Hiram's Great
Hiram is multi-faceted and pragmatic - excellent all round
Response from Ace Handyman Services Northwest San Antonio
Ed - thanks again for continuing to trust us and allowing us to serve you.