Great customer service and responsive.

Very professional, thorough, and fast.

Excellent Service.

Excellent Service.

First of all, Andrew the worker was very nice and respectable. When I talked with Ace worker on the phone that set up the appointment, I told the person that I wanted some chipped grout filled in and he stated that they do grout and could do that. But when Andrew arrived, he stated that they don't have grout to do that he could only fill it in with caulking. I let him fill one area where the grout was chipped with the caulking, and it looked a little better. But I was expecting grout instead of caulking as I was told on the phone. The caulking around the tub was good but it would have been better if Andrew removed the old caulking and then put new caulking in. I asked him about why he didn't remove the old caulking and he stated that Ace don't remove the old caulking. All the other caulking companies I have used removed the old caulking before putting new caulking in. Andrew did state when I asked him if there was mold on a customer's caulking would you remove the caulking before putting new caulking in and he said yes they would remove mold caulking then. If you don't remove the old caulking before putting on new caulking this will cause the new caulking to be a little bumpy. You might want to change this policy so that when you caulk for now on that your workers have to remove the old caulking even if it don't have mold on it. The caulking job will look much better for the customer. But overall the caulking looks good but could have been better if the old caulking was removed.

I purchased a hot water heater online from ACE Hardware and decided to have professionals at ACE Handyman Services located at 1761 Ritchie Station Ct., Suite A, Capitol Heights, MD 20743 install it. The previous water heater was 20 years old and was located upstairs. I explained this to Rod Wheeler. He and two men delivered the new water heater and removed the old one. After two hours they left stating that they had to purchase additional parts. While they were gone, I went upstairs to vacuum since the washer had to be pushed out of the way to get to the water heater and it had not been vacuumed in years. I noticed that the 20-year-old water heater drain pan which was cracked and broken was still in place. I promptly called Mr. Wheeler--he did not answer but I left a message explaining that since the water heater was located upstairs the drain pan needed to be replaced. I also called the ACE Hardware store and left a message for him about the issue. When they returned, I explained that the drain pan needed to be replaced. Mr. Wheeler suggested that since the water heater had a six-year guarantee there was no need to worry about replacing the drainage pan, but when I was not convinced he then suggested I place aluminum foil under the water heater. I explained that if I decided to sell my home, it would not pass inspection. I offered to run to Home Depot to purchase the drainage pan which is ten minutes away, he refused stating that he did not have time to wait. He then insisted that I sign the invoice, which I refused to do until the job was completed properly. He then threatened to remove the new water heater. When I did not relent, he told his two workers to pick up their tools, they were leaving. He had turned the water off at the street, the water heater plumbing and electric connections were not completed. I was without water for over 24 hours and without hot water for several days. I was desperate and called the ACE Hardware Handyman office three times and was told each time that someone would get back to me, but they never did. Rod Wheeler filed a case in Small Claims Court for non payment. I countersued for pain and suffering. He did not bother to show up at court and the case was dismissed.

He was punctual, polite and professional. His work was very good and the rate is reasonable.

Workers were courteous, personable and very efficient. They did a great job!!!

This was my first time using Ace Handyman services. Aaron, my technician, arrived on time and immediately started working on painting my shed. I had to run to the store to pick up some garden stakes, and by the time I returned my shed was looking brand new. I would recommend using Ace Handyman Services of PG County.

Technician Andrew was very professional, knowledgeable and polite. He explained my problem area regarding installing (1) ceiling fan. Initially, I was having (5) fans installed. Overall, I'm very happy and please with my ceiling fan installations. Looking forward to additional installs of ceiling fans. GREAT JOB WELL DONE❗ From a satisfied customer.