Ace Handyman Services Southern Tier

Handyman Service

1250 Front St

St #298

Binghamton, NY 13901

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/the-southern-tier

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All Reviews

H
2 years ago
Everything was a 100 percent until he cut the door wrong. Then he got mad when I wouldn't accept it.
Response from Ace Handyman Services Southern Tier
We appreciate you taking the time to leave us a review. The door was not cut incorrectly, as our craftsman mentioned to you prior to cutting the door, certain types of doors can only be cut down within very small margins to allow enough material for the door to be sturdy. The door you provided was larger than the opening and couldn't be cut down enough to properly fit the opening without taking off too much of the door material. Our craftsman suggested a trip to the hardware store to buy a door closer to the size needed that could be cut down and installed correctly, this advice was rejected.
P
2 years ago
I've used Ace Handyman in the past, and highly recommend them. Nate is very responsive to returning calls, arranging appointments, then following up after the work is completed. I am preparing to sell my 100 + yr old home where I've lived over 40 yrs. Neil has been very helpful in looking at what I think needs to be done, then advising the most economical route as well as getting the realtors input on any questionable more costly repairs. Neil is always very pleasant, efficient, does outstanding work and overall a pleasure to work with. It is refreshing to have found a company with whom I have confidence that they are looking at my best interests, and pocketbook. Thank you
Response from Ace Handyman Services Southern Tier
This means a lot to us! We're extremely grateful to have not only helped you prepare to sell a beloved home, but also provide excellent service in the process! Neil is a great craftsman and we're glad he's been able to showcase that for you again and again. Thank you so much for your time and for this review!
M
2 years ago
terrible follow through on all counts
I make phone calls for people who need help setting up appointments. It took 4 calls with messages left for me to receive a call back. At first I was impressed with Nate on the phone, as he was very personable and asked knowledgeable questions and took detailed information. When the appointment was set up, I gave very detailed instructions about all projects needed, and told Nate, the owner, twice that my client did not understand the problems with his home that needed repair and that if there were questions, to call me. In spite of this, Neil, the serviceman, asked my client about the problem with the washer, which I had detailed clearly on the intake phone call. My client gave a vague, incorrect description of the problem and instead of following the directions I had provided or calling me, Neil indicated there was no problem and simply ignored it. Another item on the list, the toilet, was simply not done. Nate's reason was that he forgot to add it to the list. During the initial phone call, I hadn't put the toilet on the list, but as soon as I hung up with Nate I realized my mistake and called him right back. He told me he was "adding the toilet to the list right now." Clearly he wasn't , as he told me after the fact that it wasn't on the list, and that he must have forgotten. Forgetting isn't a big problem. We all do it. However, when put together with all the other mistakes that took place, it appears to be more negligence than forgetting. There were 3 items on the list that were completed, and at the moment appear to be working well. However, this does not make all the hassle in dealing with this company worth it.
Response from Ace Handyman Services Southern Tier
Hello Merrie, We appreciate you taking the time to leave a review. Our craftsman had the notes and information that you provided about your clients home projects. He reviewed the notes with the client of yours who informed our craftsman about the projects and showed the tasks to our craftsman. Upon review of the work to be completed some of the information that you had provided was inaccurate and making the repairs you had suggested would not have resolved the problem. Our craftsman verified all the work that was done with the home owner who was thrilled with Neil and the work that he performed. Had you been at the clients home the day of the appointment you would have seen the efficient skillful work to determine the issues and resolve them to the customer's complete and total satisfaction.
T
2 years ago
Great service .professional.
We have used Ace Handyman for several projects. We are always pleased with there work . Thank you guys again .
Response from Ace Handyman Services Southern Tier
Thank you so much for this review! We're happy to see our craftsman was able to provide excellent service!
P
2 years ago
Repair man was friendly , answered all questions and worked at a good pace
He repaired a kitchen drawer to my satisfaction and even repaired a chair that I asked him about when he was here. I was quite satisfied. I would call him back if needed. Saved his name and number
Response from Ace Handyman Services Southern Tier
We're glad to see our craftsman went above and beyond to help you out during the job! Thank you so much for taking the time to leave this review!
S
2 years ago
Great service & very fair price
Highly recommend this service! Any handyman jobs you have bugging you right now, just make the call. Very professional work done quickly and done right. My home is nearly 100 years old which most people know brings challenges. Our expectations were met and exceeded with each job!
Response from Ace Handyman Services Southern Tier
Thank you so much for the recommendation. We're so glad our craftsman could show how professional and knowledgeable he was, and assist with your 100 year old home! Thank you again for this review!
B
2 years ago
Neil, was very professional and was very helpful. He explained exactly what he was doing to fix my closet door in the best way possible. I would definitely be using this company in the future. Very reliable.
Response from Ace Handyman Services Southern Tier
We're happy to see Neil was transparent through the whole process of the job for you! Thank you so much for your time and this review!
G
2 years ago
Very kind, efficient
Very kind, efficient and knowledgeable.
Response from Ace Handyman Services Southern Tier
We take pride in making sure our craftsman are knowledgeable and professional, so thank you so much for this review!
R
2 years ago
Thank you!
Neil was fantastic! Per staff, he was very thorough, investigative, actually asked questions about the problem and listened. We would like to have him as our go-to handyman for any needs that come up.
Response from Ace Handyman Services Southern Tier
We're so happy to see that Neil went above and beyond to complete the job for you! It's great to see how thorough he was, and that he took the time to make sure everything was perfect. Thank you so much for this review!
J
2 years ago
Very friendly and knowledgeable !!
Neil was great ! He got the work done and it wasn’t easy !!!
Response from Ace Handyman Services Southern Tier
Thank you for taking the time to leave this review! We're glad to see Neil was able to showcase his professionalism and skill!