Ace Handyman Services Tucson
Handyman Service
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harry n.
6 years ago
overly expensive
We needed a window replaced in the kitchen after it was damaged in the last storm.the repairman thought we only wanted the glass replaced i informed him that the frame was damaged and needed to be replaced with a new window. after removing the old window i was told he was going to purchase the new window which we had decided to be aluminum.this trip took 40 minutes.i received no paper work on the new window as to cost or where it was purchased or warranty. after it was installed again i was informed that he needed to go get the trim and sealant for the new window.again another trip of 40 min .i live 2.5 miles from Home Depot on Broadway. after he had finished he informed me he had broken his credit card reader and the office would email me my invoice. ok, i noticed after he had left that in lieu of repairing the inside drywall he had placed wood trim around the window.not what i would have liked as it doesn't match any other window.also the trim around the outside of the window was wood,not the fiberboard junk thats on it now. i have called the office and asked for an invoice of what was done. i was sent this: labor $375 service trip charge $30 materials and truck supplies $253.80. so the window cost what? and is from where? any paper work or warranty?? service trip charge ? truck supplies are what ?? i was told that before work was started he would give me an estimate.never happened. not the way to run a business.I'LL not recommend or give them my business.
Response from Ace Handyman Services Tucson
Mr. Nelson, we sincerely apologize for any miscommunication and for your dissatisfaction in our company. However, I am a bit disappointed and confused why you wouldn't have mentioned anything to us when you called the office twice after the job was completed. We would have been more than happy to resolve any issues you have. Also, when Mark, our craftsman was at your site, he did go over everything with you before he did any of the repairs. After you agreed, he proceeded and completed your repairs. You told the office at your initial call that you had broken glass and damaged window trim from a previous storm. Not the entire window. That is what we dispatched to him. He did not use fiberboard junk, he actually used non-deteriorating hardiboard concrete based trim.
As for your invoice, you had asked for the total to stay at the $300 mark which we said could happen when we thought it was a glass and trim replacement. When you agreed on a new entire window, it was impossible to stay at that amount. It doubled the work involved, which was discussed with you prior to starting the job. Your exact invoice is attached.
Craftsman Hourly Labor
Remove and replace window that was broken with new window unit. White aluminum window. New exterior trim and interior trim and footprint repair. $375.25
Service Trip Charge $30.00
Materials - 36x48 white aluminum horizontal sliding window. Foam sealant, window sealant. Exterior and interior trim. Misc truck supplies. $253.80
BALANCE DUE $659.05
Mark purchased the window from Home Depot just as you discussed with him. Home Depot does not offer a warranty on stock windows. We do warranty our install for one year. When the job was completed and at the time of invoicing, Mark verified the completed job with you and you said "everything looks great". Again, if there was any after thought and you decided you didn't like something, a phone call to the office would have resolved that issue.
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Sharon H.
6 years ago
Recommends
Excellent services, professional, friendly
We needed help in retiling a very old guest bathroom and installing various items. Scott came out and and he and a coworker did great job with the tile. He also installed a grab bar, a lamp, a mirror and a towel ring and painting some drywall left by the plumber then rehung one of our living room blinds and installed a smoke alarm. He was thoughtful and cleaned up after his work. The work was excellent and the bathroom now looks cheerful and fresh. The price was reasonable and Susan, their scheduling person, was helpful and friendly.
Response from Ace Handyman Services Tucson
We are happy to hear such positive feedback. Also, thank you for the 5 star review. We will be sure to pass along your praise to our Craftsmen and Susan. We look forward to helping you with future work.
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Lorraine C.
6 years ago
Recommends
Happy Homeowner
This is my second experience with Handyman Matters and I can't say enough about this company. Mark was on time, efficient and finished the jobs in a timely manner. Also gave me some great tips on future remodeling.
Thanks again!
Response from Ace Handyman Services Tucson
Thank you for the 5 star review! We love hearing such positive feedback about our Craftsmen and our company. We will pass along your positive feedback to Mark! We look forward to working with you again on future projects.
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William S.
6 years ago
Recommends
Excellent service, once again!
We have used Handyman Matters three times now. Aaron has been or technician the last two times and has done an excellent job. We hired him for a half-day package last week, to do all sorts of small jobs in a home we just moved into. He is courteous, professional, efficient, and knows what he is doing! We have already started a list for our next half-day block!
Response from Ace Handyman Services Tucson
Thank you for your continuous business, positive review and feedback about Aaron! We will pass your kind words along to him. We look forward to doing future projects with you!
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Robert B.
6 years ago
Recommends
Very professional, courteous, and efficient.
Mark was very willing to discuss different options to resolve our issue. Once we decided on a course of action Mark was able to quickly resolve the issue.
Response from Ace Handyman Services Tucson
Thank you for the positive review, we will pass along your kind words to our craftsman Mark. We look forward to working with you soon.
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Robert B.
6 years ago
Recommends
Very professional, courteous, and efficient.
Mark was very willing to discuss different options to resolve our issue. Once we decided on a course of action Mark was able to quickly resolve the issue.
J
Joe A.
6 years ago
Recommends
Door installations
Handyman Matters did our front and rear door installs. They showed up on time if not a little early. They asked clarifying questions to make sure they understood everything we wanted. They did an amazing job and cleaned up afterwards. We’ve used them before and we would definitely use them again. Susan, their coordinator is very nice and does a good job with scheduling and communication as well!
Response from Ace Handyman Services Tucson
Joe, thank you for the 5 star review and repeat business! We were happy to help you resolve your door issues. It was a pleasure working with you and we look forward to working with you again.
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Joe A.
6 years ago
Recommends
Whirlpool Bath Tub Install
Handyman Matters team ( Scott, Mark, & Susan) were professional, precise, and clean. Great Job guys! Definitely will work with this company again. Strongly recommend this team! Thank you.
Response from Ace Handyman Services Tucson
Thank you for the 5 star review and positive feedback about our staff. We are so happy you had such a great experience. We take pride in our work and strive to be a stand out company. We look forward to working with you in the future.
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Robyn M.
6 years ago
Recommends
Always a top class professional job
I have used Handyman Matters for many years for big and small jobs. This time I needed a leak and a fluorescent light problem diagnosed and fixed. As always, it was done quickly and well. Mark was polite and efficient. I wish other businesses I deal with provided such fabulous service.
Response from Ace Handyman Services Tucson
Robyn, thank you for the great review and for your continuous business. We will pass your praise along to Mark. We look forward to working with you again.
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F P.
6 years ago
Recommends
My 5th Time
This is my 5th time calling Handyman Matters and everytime Scott or Aaron show up, I am totally satisfied with the results.Undoubtably the best service of it's kind in Tucson.
Response from Ace Handyman Services Tucson
Thank you for the positive review, we are so happy to have you as a customer! We will pass along your praises to Scott and Aaron. We look forward to working with you soon!